Insurance & Savings Ombudsman Scheme launches new website
The Insurance & Savings Ombudsman Scheme has redesigned their website to make it easier for people to find information or make a
complaint about their financial services provider.
“We want more people to know that they can contact the ISO Scheme for information or guidance, or to make a complaint
about their insurance company or financial service provider," says Insurance & Savings Ombudsman Karen Stevens. “Our service is entirely free for consumers.”
People have the right to complain, and the ISO Scheme is an independent, impartial dispute resolution service.
“Our new website will make it easier for people to reach us, and find what they are looking for," says Karen.
The ISO Scheme has been resolving complaints about insurance and financial services for 19 years. Providing information
and educational material for consumers is a top priority. "With the right knowledge and information, people can
understand their options and make more informed choices," says Karen.
Last year the ISO Scheme resolved the largest number of complaints since 1998, with 3,215 complaint enquiries and 300
complaint investigations. ISO Scheme membership continues to grow with well over 4,000 financial service providers
belonging to the Scheme. The ISO Scheme's Annual Report, released last month, is available from the website.