Westpac NZ selects IBM to support transformation to NZ's leading digital bank
IBM Private Modular Cloud will support the bank's digital transformation
Auckland, New Zealand - 21 August 2014: IBM (NYSE: IBM) today
announced that Westpac New Zealand has selected IBM's private cloud
technology to support its goal to be New Zealand's leading digital
bank. The new five year agreement is part of an extensive services and
technology contract which includes Westpac migrating some of its
business critical IT systems into IBM's state-of-the-art Auckland data
centre, enabling enhanced customer service. The agreement supports
Westpac as it embarks on a significant transformation from a
traditional bank to one that uses cloud computing enabling it to
address key market trends such as social and mobile adoption to
influence the way consumers prefer to bank today. Westpac is also one
of IBM's long-term strategic outsourcing clients.
By adopting IBM private cloud capabilities to develop and test tools
within a dedicated environment, Westpac will be able to deploy new
online and mobile banking services faster and across multiple devices
and platforms in response to customer demand. As customers' digital
footprints expand and the bank's security demands change, IBM is
helping Westpac respond with enhanced online security features, such
as the ability to manage identity and access through a single user ID.
Westpac's Interim Chief Information Officer Jason Millett said IBM's
private cloud platform would further enable increased development of
Westpac's digital capabilities as it responds to customer demands for
a more personalised, convenient way of banking. According to Gartner,
by 2016, poor return on equity will drive more than 60 percent of
banks worldwide to process the majority of their transactions in the
"The platform provides a robust and advanced infrastructure enabling a
seamless online banking experience across multiple devices. This supports our goal of being New Zealand's leading
digital bank," Millett said. "In addition, IBM's local and global expertise, commitment to work within our regulatory
framework, deep knowledge of our business and industry, and responsive commercial models provide a market leading
offering that can support our changing needs over time."
Westpac will also optimise its IT infrastructure by renewing IBM mainframe services, midrange and storage platforms and
migrating some services to IBM's Level 3 data centre providing even greater data resiliency.
To meet Westpac's optimisation objectives, IBM leveraged its global
Research team and Distinguished Engineers who advised on new
technology, business processes and IT governance, including more
flexible, cost effective and agile approaches to IT service delivery.
"Westpac's underlying IT systems must operate uninterrupted, be secure
and be able to support future needs as customers increasingly engage
on mobiles and tablet devices," said Rob Lee, IBM New Zealand Managing Director. "Our relationship with Westpac New
Zealand is one of our longest and closest, marked by a high degree of innovation and collaboration. We continue to
invest in skills and advanced technologies including our cloud solutions to help deliver on their vision to be New
Zealand's leading digital bank."
IBM has prime responsibility for managing Westpac's key infrastructure
services, under an agreement that was first signed in 2000. In 2013
Westpac became one of the first clients of IBM New Zealand's Delivery
Centre at Unitec in Auckland, employing post-graduate and
under-graduate computer science students.
Westpac extended its strategic outsourcing agreement with IBM based on the strength of the relationship and IBM's
ability to bring new innovations such as cloud technology to the IT infrastructure.
IBM New Zealand launched its hybrid cloud in March to offer local
customers greater visibility, transparency and control of data
security and placement. This followed an announcement earlier in the
year that IBM will invest $1.2billion globally into comprehensively
expanding its cloud footprint. IBM's global data centre network is
key to helping enterprise clients move operations into the cloud in a
hybrid model that preserves existing IT investments and connects on
premises systems of record with new cloud-based systems of engagement achieving the best of both worlds.
About IBM Cloud Computing
Today, IBM has 100+ cloud SaaS solutions, thousands of experts with
deep industry knowledge helping clients transform and a network of 40
data centers worldwide. Since 2007, IBM has invested more than $7 billion in 17 acquisitions to accelerate its cloud
initiatives and build a high value cloud portfolio. IBM holds 1,560 cloud patents focused on driving innovation. In
fact, IBM for the 21st consecutive year topped the annual list of US patent leaders. IBM processes more than 5.5M client
transactions daily through IBM's public cloud. For more information about cloud offerings from IBM, visit
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About Westpac New Zealand
Westpac New Zealand has been helping Kiwis find the right financial
solutions for 152 years. With almost 4,700 employees looking after
1.27 million customers Westpac is one of New Zealand's largest banks.
Westpac Banking Corporation Group is one of the strongest banks in
the world measured by earnings, capital ratios and credit ratings -
rated AA-/Stable by Standard & Poor's, Aa3/Stable by Moody's and
AA-/Stable by Fitch Ratings. Earlier this year Westpac Banking
Corporation Group was ranked number one in 'Global 100 Most
Sustainable Corporations in the World' at the World Economic Forum in