Qantas And Jetstar Voted Best Airlines Australia-Pacific
Sydney, 16 July 2014: Qantas and Jetstar have been named the two leading airlines in the Australia-Pacific region in the
2014 Skytrax World Airline Awards.
Qantas was awarded Best Airline Australia-Pacific for the second year in a row and Jetstar Airways awarded Best Low Cost
Airline Australia-Pacific. Qantas also received the accolade for the Best Premium Economy Class Catering.
Qantas ranked 11th out of the top 100 airlines in the world and in addition to its category win, placed in the top ten
airlines in a majority of categories including Best Airline Inflight Entertainment (4th), Best Business Airline Lounges
(4th) and Best Airline Business Class (6th)Jetstar was voted the numberfour low cost carrier in the world.
Qantas Group Executive, Brand, Marketing and Corporate Affairs, Olivia Wirth said the awards - judged by over 18 million
passengers from more than 100 countries - confirmed that Qantas customers were experiencing some of the world’s best
travel experiences.
“For Qantas to be recognised as the best in the Australia-Pacific reflects our ongoing commitment to our customers,
through new lounges, new technology and investment in our inflight product,” said Ms Wirth. “It’s especially satisfying
for Qantas to be named the clear leader in the Australia-Pacific, given the level of competition in the region.”
"These awards are also a credit to our dedicated people, who work tirelessly to creating superior experiences for our
customers, whether travelling for business or leisure”, Ms Wirth added.
Jetstar Airways was voted Best Low Cost Airline Australia-Pacific for the fourth consecutive year and Jetstar Group CEO
Jayne Hrdlicka said the airline was delighted to once again be recognised by thousands of customers across
Australia-Pacific as the region’s leading low fares carrier.
“We have invested in technology, product and our delivery to improve and enhance the customer experience,” Ms Hrdlicka
said.
“Innovation has always been at the core of our strategy and will continue to be a key driver of customer satisfaction as
we enter our second decade in the skies,” Ms Hrdlicka said “During the past 12 months, we’ve set a new standard for long
haul low fares with the introduction of the Boeing 787 Dreamliner to our fleet.”
Some of the key customer service-related improvements delivered by Qantas in the past 12 months include: new lounges in
both Hong Kong and Los Angeles, ongoing enhancements to menus and wine lists, a new range of luxury spa treatments and
products by Aurora Spa and upgraded iPhone app. By the end of this year, the first of the airline’s refurbished A330s
will enter service. Last year, Qantas extended its Select on Q-Eat service to Premium Economy, enabling customers to
order their meal online prior to flying, offering more choice, including an additional dish available as an online
exclusive on select routes.
Jetstar has reported improved reliability for domestic customers in both Australia and New Zealand.
In Australia, Jetstar increased the dispatch reliability of its flights by almost 8 per cent for the six month period
ended May 2014*. Across the Tasman, Jetstar has claimed the mantle of New Zealand’s most punctual airline having beaten
its domestic competitor for on time departures in 10 of the past 12 months**.
oneworld, of which Qantas is a founding member, was named the World’s Best Airline Alliance by Skytrax also for the
second year running.
ends