Scoop has an Ethical Paywall
ANZ blocks penny-auction payments after customer concerns
27 June 2014
ANZ blocks penny-auction payments after customer concerns
ANZ Bank NZ is no longer processing payments to the penny-auction website DealSave, after a number of complaints from customers about the site which runs auctions for items such as cameras and cellphones.
“We’ve received a steady stream of complaints from customers about the website, and we’ve decided enough is enough,” said Fred Ohlsson, Managing Director Retail and Business Banking for ANZ.
“The website encourages customers to enter their credit card details as part of the registration process. Many customers say their credit cards have been charged even though they thought they hadn’t made a bid.
“Customers have approached us asking how they can get their money back. As the go-between in the transaction, there is often little we can do through our chargeback processes.
“Given the high number of complaints, we’ve taken the unusual step of no longer processing payments to DealSave, and will block transactions with further penny-auction sites should there be significant complaints about them too.” Consumer NZ supports ANZ’s move. “Our organisation has received regular complaints about penny-auction websites which we regard as unsafe trading environments,” CEO Sue Chetwin said.
Shop online safely:
• If you follow a few
simple rules, shopping on the Internet should be as safe as
buying at a store. It is important to remember that no
Internet transactions can be guaranteed to be
secure.
• Look for reputable Internet merchants or
stores. If you're not sure about a site ask them for
information about their company, products and services and
about their returns and refund policy. Google the site name
to see what others say.
• Always pay special attention
to the terms and conditions of a site you are entering your
card details into or “saving for use later”. Be aware of
what you are potentially authorising the website to
do.
• Always read your credit card statements carefully
and check for any suspicious transactions.
For more information on using your credit card safely, visit: www.anz.co.nz/personal/credit-cards/manage/protect
ENDS
ANZ Bank New Zealand Limited
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