INDEPENDENT NEWS

Genesis Energy closes the door on door-knocking

Published: Thu 8 May 2014 09:30 AM
Genesis Energy closes the door on door-knocking
Genesis Energy is stopping door to door sales, saving Kiwis from unwanted interruptions at home.
New Zealand’s largest electricity and gas retailer today announced that it is proactively ending the practice of door knocking as a sales method following consistent feedback from customers that they were sick of the interruptions and disturbance.
Research commissioned by Genesis Energy showed that an overwhelming 81 per cent* of Kiwis don’t like door to door salespeople coming to their home.
The research also showed that 67 per cent, or two in three New Zealanders would like door to door sales to the home to be stopped completely, and over 63 per cent find the practice both annoying and intrusive. Surprisingly, the study also found that some New Zealanders are dealing with more than 36 sales people year knocking on their door.
Genesis Energy General Manager Marketing Chris Watney says the move was prompted by consistent feedback from customers who didn't like sales people coming to their homes.
“The more we looked into it and took people's opinions into consideration the more we realised stopping it was the right thing to do. Genesis Energy cares about what New Zealanders want, and doesn’t want to intrude in this way anymore. ”
Mr Watney says Genesis Energy offers a range of ways for customers to find out about the Company’s product and services, including advertising, its website and information available from the call centre.
Genesis Energy’s subsidiary Energy Online will also be stopping door to door sales.
Ends

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