Coffee Serves Up A Double Again! - Franchise Awards

MEDIA RELEASE

WESTPAC NEW ZEALAND FRANCHISE AWARDS 2013/14

EMBARGOED UNTIL 23.00hrs SATURDAY 16 NOVEMBER

Coffee Serves Up A Double Again!

The Westpac New Zealand Franchise Awards, held at the Crowne Plaza Hotel, Auckland on 16th November and attended by more than 200 members of FANZ and their guests, is the annual showcase for outstanding performers in franchising and suppliers to the franchising sector.

Once again, this year’s awards attracted a quality entry and all those who reached finalist status were commended by the judges. The Westpac New Zealand Franchise Awards entries are independently evaluated and judged under the internationally recognised Baldrige criteria for business excellence and administered by the New Zealand Business Excellence Foundation. The Franchise Export Award receives additional judging by New Zealand Trade & Enterprise.

The highly contested Supreme Franchise System of the Year award went to The Coffee Club Franchising (NZ) Ltd., who for the second year in succession, took out both the category and the supreme awards. In the judges’ opinion, The Coffee Club is a sound franchise system which truly sets the benchmark. They have taken yet another step up from last year with further development in their approaches to understand and respond to customers. They have also clearly taken on board previous feedback to continuously improve their business systems and reporting and have used it to further grow their franchise system. The Coffee Club’s approach to align the strategy, structures and processes in their business is approaching ‘role model’ level.

The Supreme Franchisee of the Year Award was again won by The Coffee Club, Bethlehem. The judges commented that the Coffee Club Bethlehem continues to be a standout franchisee. They maximise the strong business systems and reporting information of their franchise system. They combine this with a comprehensive understanding of their customer base and innovative approaches to customer relationships. Operating in a small and competitive environment, the attention to detail of The Coffee Club Bethlehem is second to none and is a deserving winner for the second year in a row.

Ian Robertson, Chairman of FANZ said, “This event allows us to recognise excellence by awarding those members of the Association who have had their business evaluated and judged using the key performance measures within the internationally recognised Baldrige criteria for business excellence, whether as franchisors, franchisees or as service providers within the franchise community. In entering the Westpac New Zealand Franchise Awards each entrant opens up their business to the scrutiny of the evaluators and judges. Through this process those entrants learn more about their business; its strengths and its weaknesses, which in turn enables them to better chart their roadmap for on-going success.

Joy Marslin, Head of Private Wealth Management, Westpac New Zealand Ltd. commented, “We know the importance of businesses of all sizes to the economy – that’s why we’ve sponsored these prestigious awards for 19 years. Over that time we’ve seen the franchising industry grow, develop and enhance its reputation both domestically and internationally. Franchising is a key driver of growth in New Zealand and an important part of our economy – and we’d like to congratulate the Franchise Association of New Zealand for the partnership we’ve now built up over many years. It’s a real tribute to the industry that so many franchises entered this year’s awards and that a number were also acknowledged in the various local Business Excellence Awards around the country.

Mike Watson, Chief Executive Officer of the New Zealand Business Excellence Foundation said that the judges had been impressed by the commitment to customer service and the entrepreneurial spirit and leadership displayed by the applicants. The evaluation and judging process provided a valuable insight into the health of the industry and there were inspiring stories being told, coupled with the achievement of some exceptional results. In spite of the challenging economic climate the Franchising sector continues to evolve and grow.

The 19th Westpac New Zealand Franchise Awards Winners:

SUPREME AWARDS

Westpac Franchise System of the Year – The Coffee Club Franchising (NZ) Ltd

Westpac Franchisee of the Year – The Coffee Club, Bethlehem

CATEGORY AWARDS

Business Services Franchisee of the Year sponsored by KGA Limited

Paramount Services Ltd. Bruce Mildon – Hawkes Bay

Business Services Franchise System of the Year sponsored by KGA Limited

Paramount Franchise Services Ltd.

Food and Beverage Franchisee of the Year sponsored by Super Liquor Holdings & Lion – The Coffee Club – Bethlehem

Food and Beverage Franchise System of the Year sponsored by Super Liquor Holdings & Lion– The Coffee Club Franchising (NZ) Ltd

Highly Commended - BurgerFuel

Home Services Franchisee of the Year sponsored by Franchise New Zealand magazine & website – V.I.P. Home Services Mount Maunganui

Home Services Franchise System of the Year sponsored by Franchise New Zealand magazine & website – Green Acres Franchise Group

Lifestyle Services Franchisee of the Year sponsored by Waipuna Hotel & Conference Centre – Just Cabins – West Coast

Highly Commended –SKIDS Willow Bank and Sancta Maria

Lifestyle Services Franchise System of the Year sponsored by Waipuna Hotel & Conference Centre – Just Cabins Ltd.

Retail Franchisees of the Year sponsored by Franchise Accountants – Mister Minit – The Palms and Mister Minit – Shore City (Joint Award)

Retail Franchise System of the Year sponsored by Franchise Accountants – Minit New Zealand Ltd.

SPECIAL AWARDS

Franchise Exporter of the Year Award sponsored by MacDonald Bailey Law –

BurgerFuel

Service Provider of the Year Award sponsored by Westpac New Zealand –

Franchize Consultants

Emerging Franchise System of the Year sponsored by Silver Chef Ltd. –

Pack & Send New Zealand

Highly Commended – Refresh Renovations

Media Release

Embargoed until 23.00hrs Saturday 16th November

Judges’ Comments for Westpac Franchise Award Winners 2013/14

Franchise Association of New Zealand

Supreme Awards

The Coffee Club Franchising (NZ) Limited – Franchise System of the Year

The Coffee Club is a sound franchise system which truly sets the benchmark. They’ve taken yet another step up from last year with further development in their approaches to understand and respond to customers. They’ve clearly taken on board previous feedback to continuously improve their business systems and reporting. The Coffee Club’s approach to align the strategy, structures and processes in their business is approaching ‘role model’ level. The judges were impressed by the way they’ve systematically taken on board what they have learned and use it to further improve their franchise system.

The Coffee Club Bethlehem – Franchisee of the Year

Coffee Club Bethlehem continues to be a standout franchisee. They maximise the strong business systems and reporting information of their franchise system. They combine this with a comprehensive understanding of their customer base and innovative approaches and customer relationships. Operating in a small and competitive environment the attention to detail of Coffee Club Bethlehem is second to none. A deserving winner.

Category Awards

Paramount Franchise Services Ltd. Bruce Mildon, Hawkes Bay – Winner Business Services Franchisee

Paramount Hawkes Bay is a focused and well-operated commercial cleaning franchisee. They are clear about where their opportunities lie and take a well-planned approach to tackle them. Paramount Hawkes Bay has a solid approach to structuring their business with a robust approach to communication that ensures all staff understand the business direction and plans. Paramount’s efforts as a franchisee are reaping good results.

Paramount Franchise Services Ltd. – Winner Business Services Franchise System

New Zealand owned company Paramount Franchise Services Ltd. provides franchised cleaning and property maintenance throughout NZ. With 122 franchisees, this company shows a number of strengths and is performing well on the back of clear leadership, planning and execution. They have clear plans for growth and international expansion, which will build on their sound systems and processes and well trained people. Paramount continues to show good positive results trends.

The Coffee Club Bethlehem – Winner Food and Beverage Franchisee

Coffee Club Bethlehem in Tauranga is a top notch business that’s well-run and has clear processes. They clearly understand their customers, their competition, and how to maintain their leading place in the community. Supported by a good franchise system, The Coffee Club Bethlehem has taken the system and used it well. They understand their business, how to grow it, and how to build alliances. Competition in this category was strong, but The Coffee Club Bethlehem shone out above the rest.

The Coffee Club Franchising (NZ) Limited – Winner Food and Beverage Franchise System

The Coffee Club is a mature and well-run franchise system. They have excellent systematic approaches which have been improved year on year. They demonstrate thorough and integrated planning, and they’ve aligned their organisational structure and processes really well with their plans. Judges were impressed with The Coffee Club’s very good understanding of business, competitors and customers, and their strong results trends across many areas of the business.

V.I.P. Home Service Mount Maunganui – Winner Home Services Franchisee

V.I.P. Home Services Bay of Plenty is a small home and office cleaning franchise business that is very well run. With a clearly demonstrated vision, this winner shows good business understanding and a clear focus on running a successful business. The judges were impressed with this franchisees good empathy with customers and their requirements, and the consistent focus on providing services as efficiently as possible.

Green Acres Franchise Group – Winner Home Services Franchise System

Green Acres Franchise Group shows a robust mature system with good supporting planning and business processes. They understand the changing market and competition in grass cutting and gardening, showing efforts to diversify. The franchise system works well with transparency in all systems and expectations. The business continues to achieve good growth.

Just Cabins West Coast – Winner Lifestyle Services Franchisee

Just Cabins West Coast is a small but well-run operation. They show a clear understanding of their competition in the portable cabins market, with a strong sense of the values and behaviours needed to succeed. They work well with their franchisor to determine agreed and achievable business goals. They pay close attention to customer needs and are continually evolving their business. Just Cabins West Coast demonstrates clear targets, use of comparative data, and sound results.

Just Cabins – Winner Lifestyle Services Franchise System

Just Cabins is a franchise system that provides sound systematic approaches and information to support its 26 rental cabin franchisees. Its sustained growth has been testament to the rigorous planning, implementation and monitoring of business goals and performance. Just Cabins shows changes in products based on their systematic understanding and focus on customer needs. A well –run business the judges were impressed with Just Cabins’ recent efforts to obtain bank financing to support franchisees.

Mister Minit The Palms – Joint Winner Retail Franchisee

Mister Minit The Palms is a successful franchisee that implements its strong franchise system very effectively. The judges were impressed with their ability to recover and respond positively to the Christchurch earthquake and in particular their approaches to leadership and innovation, which are reaping strong business results.

Mister Minit Shore City – Joint Winner Retail Franchisee

Mister Minit Shore City operates in a mature industry which relies on growth through category and service innovation. The judges were impressed with this franchisee’s good strategy and comprehensive customer focus which are reaping rewards through good customer, market and financial results.

Minit New Zealand Ltd – Winner Retail Franchise System

Mister Minit New Zealand is an established franchise system operating here since 1971 providing shoe, key, engraving and watch services. This is well run business with a clear focus on customer service and the quality of its people. They demonstrate comprehensive and systematic approaches across the business which is approaching ‘role model’ levels in many areas. They provide sound training system for their franchisees and solid information and measurement processes to help them run their businesses.

Franchize Consultants – Winner Service Provider

Franchise Consultants is a mature well run business, as you’d expect for a franchise consulting group. They have secured a niche in the market and operate with effective and systematic approaches. Franchize Consultants demonstrate a commitment to excellence and continuous improvement. The judges were impressed with how they established a clearly planned approach to deal with the impact of the global financial crisis and have implemented it with successful results.

BurgerFuel – Winner Franchise Export Award

Winning this category again, BurgerFuel continues to go from strength to strength in the export space. Not only do they focus on improving their franchise system, but they demonstrate systematic approaches to market research and adaptation of their model for international markets. They have clear goals and are deriving increasing success from their well-planned approach into the Middle East. The judges were impressed with BurgerFuel Ltd.’s strategic approach to export their franchise model and to drive exports of the products and services provided through their local New Zealand supply chain. A true Kiwi franchising success story.

Pack & Send New Zealand – Winner Emerging Franchise System Award

Pack & Send stood out for their approach to develop and continuously improve their franchise system. They are innovative, clearly implementing improvements and gaining results from their efforts. They have a well thought out business model for which they’ve established good regularly monitored KPIs. Pack & Send have already identified and are implementing improvements and innovations that will stand them in good stead in the future.

ENDS

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