Quakes a reminder about being prepared
Karen Stevens, Insurance & Savings Ombudsman, states “The recent earthquakes are reminder to us all that we need to check we are prepared for
earthquakes. This includes checking our insurance cover. We know through our experience of dealing with insurance issues
in Canterbury, that there are a number of things people can do to help themselves.”
The Insurance & Savings Ombudsman Scheme has dealt with a number of complaints relating to insurance claims as a result of the
Canterbury earthquakes. Some of these complaints highlighted how small slip-ups with insurance can have a bit impact.
Common issues people contacted the ISO Scheme about were: lapsed policies (lapse), confusion about what was covered under the policy (scope of cover and scope of cover 2 ), lack of documentation/ proof of ownership and failure to document the damage.
Ms Stevens, explains “the four things people can do to help themselves is:
1) Make sure your insurance premiums are paid and you have renewed your policy.
2) Read your policy to ensure you know what you are/ are not covered for.
3) Document your contents. We suggest people take photos or videos of their possessions, as well as keeping receipts
for major items.
4) If you have suffered damage, call your insurer and document everything (make lists and take photos) before you
begin cleaning up the damage.”
The ISO Scheme has produced information sheets and FAQ, which are available at www.iombudsman.org.nz about Canterbury earthquakes and other common insurance problems which can help people understand the issues they might
face.
ENDS