Vector Launches World Leading Outage App
Ahead of the winter storm season, leading multi network New Zealand infrastructure company Vector today launches the Vector Outage Manager, a world leading customer service outage app for android and iPhone smart phone users*.
Designed and developed in New Zealand, the Vector Outage Manager app is available free to Vector’s more than 690,000 customers at either the App Store or GooglePlay.
The new outage app has set a new global standard for utility companies and will support customers using the company’s
electricity, natural gas and fibre networks, explains Vector’s CEO Simon Mackenzie.
“In developing this app, we looked around the world at how other large utility companies managed customer information
during outages, particularly during intense storms such as Hurricane Sandy.
“We found that while some have mapping tools, most don’t have the level of interactivity that the Vector Outage Manager has.
“What makes our system unique is its customer focus. Customers can bookmark their important locations such as work, home
and school, or multiple work sites. Our system does the rest and ‘pushes’ the information out to customers,” says
Mackenzie.
Customers can then get updates as they happen in real time. A 3G or wireless connection is required and normal data
charges apply.
With the uptake of mobile technology, Vector is providing information to customers in the format they prefer, says
Mackenzie.
“In the unlikely event of a network outage want to make it as easy as possible for our customers to receive information
about outages affecting their homes, businesses and other places of interest.
“It is a leap forward in the way we provide information to our customers and I couldn’t be more pleased that we are
adding to our already extensive customer outage communications across all of our networks. We are committed to
introducing new technology to improve our services and reduce costs. Innovation and smart thinking give us the ability
to be world leaders in our field”.
The Vector Outage Manager includes the following features:
1. Interactive outage map
2. Bookmark function for important locations and push notifications
3. A handy flashlight (turns the smartphone into a flashlight)
4. Important customer phone numbers
5. Essential safety information for outages
6. Updates every three minutes
For customers with other non iOS or android smartphones, outage information can be accessed via Vector’s mobile website.
The company’s other communication channels for outage notification (Twitter and Vector website) are also now running the
new interactive outage map.
*iPad version available in June
ENDS