Upskill, gain confidence,help customers better
The most important people in your internal sales team can be the Customer service team...
When sales are tight you can win or lose customers in 15 seconds...
The future of your sales team comes from skilled customer service expertise
Who should attend:
Ideal for building confidence with skill development available for building outstanding results...
ideal for new and existing customer service people who need the skills or a revision of what works today and want a fun
seminar with lots of practical take home to work ideas and strategies....
Auckland : Wednesday March 19 9.4.30 The Conference Centre, serious about business, 575 Great south Road Penrose,
Auckland, Free parking
Your investment $500 for all day Incl.
You will learn:
How to give great Customer Service and enjoy your role more
Learn how to -
Focus your personality & attitude.
Answer the phone with enthusiasim.
Up sell quantities & additional products.
Handle email, quotes and communication.
make the phone, text, fax queries turn into sales fast and with success.
Handling difficult and awkward customers
How to handle complaints.
Selling Skills, to get the decision like :
Talk the Customers Language,
Listening Skills
and Counter Sales, tips for wow with customers
Skills using benefits.
Suggestions - not opinions.
Ask questions to get decisions.
How to use A.I.D.A. sales Planning
What SPEND sales planning can do for your results
. Better than Yesterday Planning.
Motivating Yourself every day.
the first 15 seconds... on the ohone really do matter
Tele sales techniques for outbound customer calls
and much more.....
Participants comments: "Just the boost I needed" "Now I understand how to make my customers come back" " the structures
and ideas gave me so much confidence "
Just one day will make a diffference, your investment will be in new skills and new attitude
Your presenter : Richard Gee has trained to success 190,000 people in 34 countries in over 9700 seminars and lives , breathes, Selling
skills. he helps you understand your talent and what you can do with it. Richard is a author of 12 books, cd sets, and
is a regular blogger and contributor to websites with sales/ marketing advice strategies.His website www.geewiz.co.nz contains lots of free downloads to use.
To Book :
use the Book now button below to take you to the seminars page on the website and secure booking, select CODE 001 and
the date and location and book yourself in.
You can pay on line, or select invioce me and we will invoice you [ bartercard payment please select invoice me and
provide your details] for pre payment prior to the day of the seminar. Only $500 incl for the day.
We accept Visa/ mastercard/ Amex/ Bartercard/ Paypal/ Direct credit, cash/ cheques with ease.
If you encounter any difficulties with your security walls on your server or trying to make a booking
PHONE us :0800 433 949 or 09 2369414
or skype: richardgee.2
Venues ;
Auckland : 9.4.30 the Conference centre, Serious about business, 575 Great south Rd Penrose Auckland, Free parking
Exceeding Customer expectations a WOW seminar to enthuse tough times
ends