-- Intelligent Engagement Platform Helps To Drive Sales And Improve The Online Customer Experience This Holiday Season
LivePerson, Inc. (NASDAQ: LPSN), a leading provider of intelligent engagement solutions that increase conversions and
improve the customer experience online, announced today that it hosted over 860,000 chats on Cyber Monday— an increase
of nearly 30% from 2011 and a new daily record for the Company. In addition to the record-breaking number of live chat
interactions, LivePerson clients utilized multiple engagement tools, delivering personalized offers and click-to-call
invitations, through the company's robust intelligent engagement platform.
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With solutions that have been proven to increase online sales by up to 20 percent and average order size by 35 percent,
LivePerson's cloud-based platform allows businesses to proactively and intelligently engage with prospects and customers
in high volume, across multiple channels. In October 2012 alone, more than 1.8 billion site visits and more than 20
million chat engagements occurred on the LivePerson platform across its 8,500+ customers.
"Consumers today are demanding real-time assistance whenever they are connecting with a brand, especially during the
busy holiday season," said Robert LoCascio, Founder and CEO of LivePerson. "The millions of personalized interactions we
enable through our platform is a testament to both the value and demand for real-time intelligent engagement. By
leveraging our solutions, our customers are not only creating a meaningful customer experience, they are driving new
levels of business success."
To view LivePerson's recently-published consumer survey revealing insightful eCommerce trends for the 2012 holiday
season, visit LivePerson's Connected Customer blog here
http://www.liveperson.com/connected-customer/posts/liveperson-holiday-ecommerce-survey-2012 ).
To learn more about LivePerson, visit http://www.liveperson.com
About LivePerson LivePerson, Inc. (Nasdaq: LPSN) offers a cloud-based platform that enables businesses to proactively
connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right
channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time
behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.
More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience,
including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.
LivePerson received the CODiE award for Best Content Management Solution in 2012 and for Best Ecommerce Solution in
2011, and has been named a Company of the Year by Frost and Sullivan in 2011. LivePerson is headquartered in New York
City with offices in San Francisco, Atlanta, Tel Aviv, London and Melbourne.
For more information, please visit http://www.liveperson.com. To view other press releases about LivePerson, please
visit pr.liveperson.com
ENDS