INDEPENDENT NEWS

Mary Lambie Wins Awesome Service Award

Published: Tue 23 Oct 2012 03:43 PM
23 October 2012
Mary Lambie Wins Awesome Service Award
A TV veteran and SUBWAY® restaurant owner has been recognised for her service in the Auckland Chamber of Commerce’s Awesome Service Awards.
Telecom Place (Auckland CBD) SUBWAY® Restaurant franchisee Mary Lambie has been announced as the October Awesome Service winner, the first time a SUBWAY® franchisee has scooped the award.
The awards encourage the public to nominate individuals who provide outstanding service in a New Zealand business.
Lambie was nominated by customer Lusiana Raibe who hadn’t recognised the former Good Morning show host but was impressed with her efficiency and personal approach at her SUBWAY® restaurant.
“[Mary] memorises names while still serving two queues and even looks up to acknowledge the people waiting in the online orders queue,” says Raibe. “She not only acknowledges you but adds a personal touch that makes you feel more like a friend than a transaction”.
Lambie believes the award is recognition that the Telecom Place team are “getting one of the most important elements of retail business right”.
“There’s an old adage in retail; the customer is king,” says Lambie. “Every one of my wonderful team is aware that if we don’t take care of our customers then someone else will. It’s part of the Telecom Place Subway culture to go the extra mile on service to ensure every patron returns – preferably with their friends”.
Mark Hawes, the local Development Agent for Subway® Restaurants says the Awesome Service Awards are particularly valuable as it is customers themselves who have made the nominations.
“It’s a fantastic award on the basis that it’s your own customers nominating you,” he says. “It doesn’t get any purer or better than this. That Mary’s customer nominated her without knowing she was the owner of the store shows she really is leading by example when it comes to service”.
Auckland Chamber of Commerce chief executive Michael Barnett says he was impressed by a number of aspects highlighted by Lusiana in her nomination of Mary.
“A stand-out aspect of this very tasty story is that great customer service doesn’t just happen by accident,” he says. “To become part of the culture of any business it needs to be driven by those at the top. It’s called practicing what you preach to staff. Well done Mary for leading by example.”
In July the SUBWAY® Restaurant chain was voted New Zealand’s number one trusted fast food brand. The win marks the second year, the SUBWAY® brand collected the top spot in the Fast Food category of the annual Reader’s Digest Most Trusted Brands Survey.
The SUBWAY® team is looking forward to opening the 250th New Zealand restaurant over the coming year.
To read more about Mary’s nomination or to nominate someone who has given you great customer service visit www.awesomeservice.co.nz.
ENDS

Next in Business, Science, and Tech

Gender pay gap unchanged since 2017
By: Statistics New Zealand
Stuff pulls pin on media companies' joint ad-buying business
By: BusinessDesk
Transdev to Acquire Auckland And Wellington Bus Businesses
By: Transdev
Don’t gamble with last 60 Māui dolphins
By: Forest And Bird
Government taking action to close gender pay gap
By: New Zealand Government
Genter delaying pay equity for publicity stunt
By: New Zealand National Party
Gender Pay Imbalance - call for PM to take action
By: New Zealand Council of Trade Unions
Persistent gender pay gap - need for Govt to move faster
By: NZEI Te Riu Roa
Opportunity to fix the gender pay gap in tertiary sector
By: Tertiary Education Union
Government must take the handbrakes off, deliver equal pay
By: Public Service Association
Metlink welcomes purchase of Mana Coach Services
By: Metlink
Andrew Body – Let's Get Wellington Moving gears up
By: Let's Get Wellington Moving
Drones wanted in fight to protect Māui dolphins
By: RNZ
Arguments over Māui and Hector's dolphin protection plan
By: RNZ
View as: DESKTOP | MOBILEWe're in BETA! Send Feedback © Scoop Media