The Right People are Today’s Competitive Advantage

Media release

The Right People are Today’s Competitive Advantage

The right people want to work for organisations that motivate and provide opportunities to be the very best they can be. The right people want to work for organisations that have a clear customer focus. The right people want to enjoy what they do, because they want their customers to enjoy the experience and therefore want to be involved in the development of the experience they will deliver.

The right people are having a difficulty finding the right companies’ resulting in high disengagement, high staff turnover and inconsistent customer experiences according to Chris Bell Managing Director of Customer Experiences a company specialising in the development of high quality customer experiences.

It’s clear that business is missing one important factor in their ability to attract the right people especially those people that directly interact with their customers and that is the understanding that “your people support what they create”.
Get your people involved and encourage their input and the many initiatives we see having very little long-term success will turn around, including the consistency and quality of the experience a business delivers to its customers.

Customer Experiences has just release an online customer experience development program that is based on this approach www.customerexperiences.co.nz Business now has a clear seven step approach to the development of this vital strategy as well as direct access to Chris Bell as they work through the programme.

The total focus of this programme is to create greater employee and customer loyalty maximising the competitive advantage the right people bring to a business.

Bell said he is looking forward to hearing less excuses from business leaders (now they have access to a comprehensive employee focused programme) as to why they don’t have or can’t find the right people. The fact is that the right people will find a business once they have the right culture. It’s just another advantage of powerful word of mouth.

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