INDEPENDENT NEWS

NZ Police Adopt Syl Search

Published: Fri 13 Jul 2012 12:45 PM
News Release 13 July 2012
NZ Police Adopt Syl Search
Wellington-based software company Syl Semantics can now announce that from late December 2011, the New Zealand Police have been using Syl Semantics’ search engine technology in their three 24/7 Contact Centres.
Syl Semantics’ chief executive Sean Wilson said, “Although the new search technology formally went live earlier this year following a stress-free implementation, we haven’t been able to announce this contract until today. Winning this business was an important milestone for our company.”
During December 2011, Syl Semantics initiated discussions with New Zealand Police about using their specialist search technology within the Police Communications Centres in support of their intranet. Police has recently implemented a new Content Management system and felt that a specialist search component would enhance that system’s overall performance.
Kieran Kortegast, the Centre Manager for Southern Communications Centre who led the project for police, said the new search engine is fast and delivers accurate results.
Syl says the use of specialist search engine technology means significantly improved search efficiency when compared to generic enterprise tools with a search component. The engine’s semantic design delivers smarter search capability through providing results that are in context.
The use of a customised dictionary of commonly used Police acronyms, synonyms and operational terms, integrated into Syl, allows Communications Centre staff to search using their normal operational ‘jargon’
“An additional, and less expected benefit, has been that our staff have access to a wider range of data,” Kieran Kortegast said.
Syl Semantics’ chief executive Sean Wilson said, “We are now even more confident that Syl can offer very significant benefit to any organisation that has a commercial need for fast, accurate and comprehensive search across their structured or unstructured data environments.”
ENDS

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