News Release 13 July 2012
NZ Police Adopt Syl Search
Wellington-based software company Syl Semantics can now announce that from late December 2011, the New Zealand Police
have been using Syl Semantics’ search engine technology in their three 24/7 Contact Centres.
Syl Semantics’ chief executive Sean Wilson said, “Although the new search technology formally went live earlier this
year following a stress-free implementation, we haven’t been able to announce this contract until today. Winning this
business was an important milestone for our company.”
During December 2011, Syl Semantics initiated discussions with New Zealand Police about using their specialist search
technology within the Police Communications Centres in support of their intranet. Police has recently implemented a new
Content Management system and felt that a specialist search component would enhance that system’s overall performance.
Kieran Kortegast, the Centre Manager for Southern Communications Centre who led the project for police, said the new
search engine is fast and delivers accurate results.
Syl says the use of specialist search engine technology means significantly improved search efficiency when compared to
generic enterprise tools with a search component. The engine’s semantic design delivers smarter search capability
through providing results that are in context.
The use of a customised dictionary of commonly used Police acronyms, synonyms and operational terms, integrated into
Syl, allows Communications Centre staff to search using their normal operational ‘jargon’
“An additional, and less expected benefit, has been that our staff have access to a wider range of data,” Kieran
Syl Semantics’ chief executive Sean Wilson said, “We are now even more confident that Syl can offer very significant
benefit to any organisation that has a commercial need for fast, accurate and comprehensive search across their
structured or unstructured data environments.”