NZ Customer Satisfaction Awards 2011 - Category Leaders + Graphs

Thursday, 26 April 2012, 10:26 pm
Press Release: Roy Morgan Research

Roy Morgan Research
Customer Satisfaction Awards 2011 Leaders

The following list highlights New Zealand’s leading organisations as monitored in the Roy Morgan Customer Satisfaction Awards 2011 across 24 categories; winners are highlighted in italics.

Hotel of the Year
Novotel
CityLife
Hilton

Domestic Airline of the Year
Air New Zealand
Air New Zealand Link
Jetstar

International Airline of the Year
Singapore Airlines
Emirates
Air New Zealand

Home Phone Provider of the Year
Vodafone
TelstraClear
Telecom

Mobile Service Provider of the Year
2degrees
Vodafone
Telecom

Mobile Phone Service Provider Customer Satisfaction 2007-2011

Mobile Phone Handset of the Year
Apple iPhone
Nokia
LG

Home Internet Service Provider of the Year
Paradise.net
Orcon
Vodafone

Electricity Provider of the Year
Energy OnLine
Meridian Energy
Trust Power

Gas Provider of the Year
Genesis Energy
Contact Energy
Mercury Energy

Department Store of the Year
Kirkcaldie & Stains
Kmart
Ballantynes

Clothing Store of the Year
Postie
Max
Hallensteins

Sports Store of the Year
Hunting & Fishing
Stirling Sports
Rebel Sport

Shoe Store of the Year
Hannahs
Overland
Number One Shoes

Music/Book Store of the Year
JB Hi-Fi
Paper Plus
Whitcoulls

Hardware Store of the Year
Bunnings
Hammer Hardware
Mitre 10

Furniture/Electrical Store of the Year
Harvey Norman
Noel Leeming
Dick Smith

Coffee Shop of the Year
Muffin Break
Robert Harris Café
McCafé

Pharmacy of the Year
Unichem
AMCAL
Life Pharmacy

Quick Service Restaurant of the Year
Subway
Burger Fuel
Hell Pizza

Supermarket of the Year
Pak 'n Save
Foodtown
New World

Liquor Store of the Year
Liquorland
The Mill Liquorsave
Super Liquor

Car Manufacturer of the Year
Suzuki
Toyota
Daihatsu

Major Bank of the Year
(Banks with over 7.5% MFI customer share)
Kiwibank Group
National Bank
ASB Group

Financial Institution of the Year
SBS Bank
Co-operative Bank (PSIS)
TSB Bank

Customer Satisfaction - Banking Customers
Long Term Trends (January 2002 – February 2012)

Roy Morgan Research, Australia and New Zealand’s largest independent research company, will also announce monthly Customer Satisfaction leaders on www.customersatisfactionawards.com as well as continuing to present an annual Customer Satisfaction Award to winners of each category.

The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 12,000 consumers annually). This large, nationwide study provides a thorough and accurate way to identify and recognise New Zealand’s top businesses in Customer Satisfaction.

LINKS:
Australian Awards, including annual and monthly winners www.CustomerSatisfactionAwards.com.
Summary of the methodology used in Australia to calculate winners (remember these are the Australian Numbers)
http://www.roymorganonlinestore.com/Special-Pages/How-We-Score.aspx

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Roy Morgan Research

New Zealand's leading social and market research company

A full service research organisation specialising in omnibus and syndicated data, Roy Morgan Research has over 70 years' experience in collecting objective, independent information on consumers. Roy Morgan Research was set up in New Zealand in the 1990s and has been collecting information across a wide range of industries in New Zealand ever since. Roy Morgan currently has over 10 years of trended data on a geographically and demographically representative sample of over 12,000 New Zealanders aged 14+.

Contact Roy Morgan Research

• Website - www.roymorgan.com