Media Release
9th August 2011
CallPlus launches affordable mobile to 0800 solution
New Zealand owned and operated telecommunications provider CallPlus has launched a toll free CallBack service as an
affordable solution for businesses wanting to allow mobile phone calls to their toll free numbers.
CallPlus’ 0800 CallBack service is a toll free calling solution that significantly reduces costs to businesses and
allows the business to take advantage of the mobile contact. To date many businesses have denied mobile access to toll
free numbers due to the expense of mobile termination.
If businesses currently allow mobile calls to their toll free numbers, the 0800 CallBack service can reduce the calling
cost to just 10 cents per minute – a significant saving particularly in the case of some outdated business plans which
can cost up to 40 cents per minute.
For businesses that currently bar incoming calls from mobiles, the CallPlus toll free platform can intercept the call
and prompt the caller to hang up and await an immediate call back from the business. Once the customer hangs up the toll
free number automatically calls back the mobile.
Kelvin Hussey, General Manager CallPlus, says the company is committed to providing New Zealand businesses with cost
saving telecommunications products like the 0800 CallBack service.
“CallPlus develops services and products that save New Zealand businesses both time and money. There is a real need for
services like 0800 CallBack with the prevalence of mobile phones and the shift away from landline use in New Zealand
meaning many businesses now run the risk of losing customers who are unable to call through to an 0800 service.”
“0800 CallBack allows our clients to remain up to speed with trends in technology and ensure the service they provide
their customers is the one that best suits their need.
This is just another way that CallPlus is passing on real savings to our customers. 0800 CallBack can potentially
deliver savings of up to 40 per cent depending on calling patterns,” says Hussey.
As part of the service, 0800 reporting is provided free of charge. A powerful business tool, Visibill gives businesses
an insight into call volumes which is especially useful in evaluating the effectiveness of a marketing campaign or any
other spike in inbound calls. It can also support the management of call centre resources by identifying peak calling
times and other important trends.
For more information on the service visit www.callplus.co.nz/0800callback or call the demo line from a mobile phone on 0800 22 5000.
Ends
CallPlus was established in 1996 and has played a pivotal role in bringing about fair telecommunications pricing to New
Zealand businesses. Today the company is a market leader in delivering a wide range of innovative communications
technologies to enhance the way New Zealanders conduct business.