Update on Jetstar - June 25

Update on Jetstar New Zealand services: Puyehue-Cordon Caulle Volcano

MELBOURNE, Australia, June 25 /Medianet International-AsiaNet/ --

Update on Jetstar New Zealand services: Puyehue-Cordon Caulle volcano

Jetstar advises that its New Zealand services (including all international, domestic and trans Tasman) are cancelled all day Saturday 25 June and Sunday 26 June 2011.

A full list of cancelled services for 25 & 26 June is listed on Jetstar.com and also below.

Jetstar will be proactively contacting customers who have been affected by cancelled flights.

Australian domestic and international services are operating to schedule.

Jetstar is closely monitoring the ash cloud in conjunction with the Volcanic Ash Advisory Centre and the Bureau of Meteorology. We continue to assess the situation and will provide further updates on any changes to New Zealand’s schedule tomorrow.

OUR APPROACH

The safety of our passengers, our people and our operations is always Jetstar’s number one priority.

Our approach to flying is based on the Qantas Group's high standards of safety and risk assessment. As a Qantas Group airline, Jetstar like Qantas has in place the same monitoring and assessment processes.

While Jetstar’s decision to keep aircraft on the ground throughout this event has been a significant cost, our decision to suspend operations is based on our commitment to safety – safety always comes before schedule.

We never like causing disruption for our customers, but safety is something that Jetstar will never compromise on.

KEEPING YOU INFORMED

We encourage our customers to continue to check Jetstar.com, and Jetstar’s twitter and facebook pages for regular updates on our services.

Booked Jetstar customers can also check the status of their flight under the ‘Flight Status’ section of Jetstar.com.

WHAT ARE MY OPTIONS?

Jetstar is liaising with affected passengers and offering them the following options free of charge:

• Defer travel to a later date. Travel must be completed by 31 August 2011.
• Re-routing to get passengers to their end destination. Travel must be completed by 31 August 2011
• Arrange a Jetstar credit voucher or refund to the value of any unused bookings.

Eligible Jetstar passengers are those who have an existing booking for travel and had their flight cancelled due to the recent ash clouds.

Customers wanting to obtain a Jetstar credit voucher as mentioned above can access our online credit voucher form on Jetstar.com.

All requests for flight re-bookings and refunds must be processed by our call centre. You can find the contact details below.

• From Australia (Freecall): 131 538
• From New Zealand (0800 800 995)
• From Singapore: From Singapore: 800 6161 977
• Alternatively, call +61 3 9347 0091 (tolls will apply)

Safety is Jetstar’s top priority and as a result the airline has cancelled the following flights for Saturday 25 June 2011:

Long haul International

3K/JQ401 Singapore – Auckland
3K/JQ402 Auckland – Singapore

Trans Tasman

JQ140 Christchurch – Sydney
JQ151 Sydney – Christchurch
JQ156 Christchurch – Melbourne
JQ159 Melbourne – Christchurch
JQ182 Christchurch – Brisbane
JQ183 Brisbane – Christchurch
JQ210 Auckland – Melbourne
JQ211 Melbourne – Auckland
JQ238 Auckland – Gold Coast
JQ239 Gold Coast – Auckland
JQ290 Auckland – Cairns
JQ291 Cairns – Auckland

New Zealand Domestic

JQ277 Christchurch - Queenstown
JQ278 Queenstown – Auckland
JQ249 Auckland – Christchurch
JQ245 Auckland – Christchurch
JQ246 Christchurch – Auckland
JQ281 Auckland – Queenstown
JQ276 Queenstown – Christchurch
JQ252 Christchurch – Auckland
JQ269 Auckland – Wellington
JQ268 Wellington – Auckland
JQ263 Auckland – Wellington
JQ262 Wellington – Auckland
JQ265 Auckland – Wellington
JQ264 Wellington – Auckland
JQ267 Auckland – Wellington
JQ266 Wellington – Auckland
JQ257 Auckland – Christchurch
JQ256 Christchurch – Auckland
JQ254 Christchurch – Auckland
JQ259 Auckland – Christchurch
JQ244 Christchurch – Auckland
JQ247 Auckland – Christchurch
JQ248 Christchurch – Auckland
JQ251 Auckland – Christchurch
JQ286 Christchurch – Wellington
JQ287 Wellington – Christchurch

Safety is Jetstar’s top priority and as a result the airline has cancelled the following flights for Sunday 26 June 2011:

Long haul International

JQ402 / 3K402 Auckland - Singapore

Trans Tasman

JQ140 Christchurch - Sydney
JQ143 Sydney - Christchurch
JQ182 Christchurch - Brisbane
JQ183 Brisbane - Christchurch
JQ220 Queenstown - Melbourne
JQ159 Melbourne - Christchurch
JQ156 Christchurch - Melbourne
JQ219 Melbourne - Queenstown
JQ238 Auckland – Gold Coast
JQ239 Gold Coast - Auckland
JQ190 Christchurch – Gold Coast
JQ191 Gold Coast - Christchurch
JQ204 Auckland - Sydney
JQ205 Sydney - Auckland
JQ212 Auckland - Melbourne
JQ213 Melbourne – Auckland

New Zealand Domestic

JQ277 Christchurch - Queenstown
JQ245 Auckland - Christchurch
JQ246 Christchurch - Auckland
JQ281 Auckland - Queenstown
JQ276 Queenstown – Christchurch
JQ252 Christchurch – Auckland
JQ269 Auckland – Wellington
JQ268 Wellington – Auckland
JQ271 Auckland – Wellington
JQ272 Wellington – Auckland
JQ263 Auckland – Wellington
JQ262 Wellington – Auckland
JQ265 Auckland - Wellington
JQ264 Wellington - Auckland
JQ267 Auckland - Wellington
JQ266 Wellington - Auckland
JQ257 Auckland - Christchurch
JQ256 Christchurch - Auckland
JQ258 Christchurch - Auckland
JQ259 Auckland - Christchurch
JQ244 Christchurch - Auckland
JQ247 Auckland – Christchurch
JQ248 Christchurch – Auckland
JQ251 Auckland – Christchurch
JQ274 Queenstown - Christchurch
JQ286 Christchurch - Wellington
JQ287 Wellington - Christchurch
JQ288 Christchurch – Wellington
JQ289 Wellington - Christchurch
JQ243 Auckland - Christchurch
JQ275 Christchurch - Queenstown
JQ280 Queenstown – Auckland

SOURCE: Jetstar Airways

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