Small Adjustments BIG Impact……….

Media release

Small Adjustments BIG Impact………..

Many companies look at the task of improving their customer experience performance and see it as a huge time consuming challenge that has been attempted many times before without sustainable results.

In fact for most organisations the task is nowhere near the mountain they think it is and for many all that is required are some small adjustments that have the potential to make a big difference according to Chris Bell Managing Director of Customer Experiences a company that specialises in the development of high quality experiences.

A lack of knowledge is putting many businesses off making these small adjustments after trying a number of things with no result leaving both management and employees frustrated and in some cases stressed.

Bell said in a recent case all that was required to change the culture of the organisation was to provide some leadership coaching around recognising and genuinely appreciating people for the great job they were doing rather than only finding fault when something went wrong. That small adjustment in attitude and focus had a significant impact both on employee engagement and productivity.

Poor workplace cultures greatly impacting the quality of customer service and the ability for many organisations to grow customer loyalty and advocacy. More organisations need to step out and look at their business both from the employee and customer’s perspective rather than the inside –out focus that is happening at the moment.

What business must understand is that the quality and consistency of the customer experience will be a mirror image of the employee experience and small adjustments either way can have a huge influence.

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