Jetstar New Zealand and Australian services return to normal

Jetstar New Zealand and Australian services return to normal: Puyehue-Cordon Caulle volcano

MELBOURNE, Australia, June 17 /Medianet International-AsiaNet/ --
Updated at 1800 AEST / 2000 NZ

Jetstar is pleased to confirm that all Australian and New Zealand domestic and trans Tasman services have returned to normal.

We do not expect any interruptions as a result of the ash cloud over the weekend (18-19 June 2011). We continue to review the situation and should future flights be affected we will notify passengers directly.

Over the past two days Jetstar has operated nine additional ad hoc services to assist with passenger recovery and will continue to monitor the need for extra services, if required.

Jetstar Australia and New Zealand CEO David Hall said while Jetstar's decision to keep aircraft on the ground throughout this event has been a significant costly to Jetstar, the decision to suspend operations has and always will be based on Jetstar's commitment to safety.

"The safety of our passengers, our people and our operations is Jetstar's number one priority - we always put safety before schedule," he said.

"We thank our passengers for their patience during this challenging period and are now focused on getting our customers safely home."

Jetstar has maintained flexible fare options in managing customers affected by the volcanic ash cloud. Customers whose flights were cancelled as a result of the ash cloud and wish to obtain a credit voucher (to the value of the unused portion of their booking) can arrange directly on Jetstar.com.

All requests for flight re-bookings and refunds must be processed by our call
centre. You can find the contact details below.

* From Australia (Freecall): 131 538
* From New Zealand (Freecall): 0800 800 995
* From Singapore (Freecall): 800 6161 977
* Alternatively, call +61 3 9347 0091 (tolls will apply).

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SOURCE: Jetstar Airways

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