Update on Jetstar NZ and Australian services - June 17

Update on Jetstar New Zealand and Australian services: Puyehue-Cordon Caulle volcano

MELBOURNE, Australia, June 17 /Medianet International-AsiaNet/ --

Jetstar wishes to provide a further update (as at 1900 AEST / 2100 NZ) on its Australian and New Zealand services (Trans Tasman and domestic) as a result of a volcanic ash cloud caused by Puyehue-Cordon Caulle volcano in Chile.

AUSTRALIA

Jetstar is pleased to confirm that all Australian domestic services will operate tomorrow (Friday 17 June).

NEW ZEALAND

International long haul

Flights between Singapore and Auckland have now resumed with our first flight leaving from Singapore this evening (Thursday 16 June).

Domestic New Zealand

We are pleased to recommence our regular scheduled New Zealand domestic services tomorrow (Friday 17 June) between:

* Auckland – Queenstown
* Auckland – Wellington (from midday)

Domestic Christchurch services are cancelled tomorrow morning (Friday 17 June). Jetstar will confirm afternoon services in the morning.

A full list of cancelled services for Friday 17 June is listed below.

Trans Tasman

We are pleased to recommence our Auckland - Queenstown trans Tasman scheduled services tomorrow (Friday 17 June).

Christchurch trans Tasman services have been cancelled for tomorrow morning (Friday 17 June).

We continue to closely monitor the situation and will provide a further update with regards to our afternoon trans Tasman Christchurch services tomorrow morning (Friday 17 June).

A full list of cancelled services for Friday 17 June is listed below.

ADDITIONAL SERVICES

To assist the recovery process, Jetstar will operate extra ad hoc services as listed below. This will be in addition to our regular scheduled services.

JQ7004 Auckland – Sydney (departing 1640)
JQ7001 Sydney – Auckland (departing 1900)
JQ7002 Melbourne – Auckland (departing 1400)

Jetstar will be proactively contacting customers with previously cancelled flights via SMS or telephone to confirm their new flight details.

Jetstar is also exploring additional services to recover affected passengers in Christchurch and will inform customers once safe flying operations have resumed.

OUR APPROACH

The safety of our passengers, our people and our operations is always Jetstar’s number one priority.

Our approach to flying is based on the Qantas Group's high standards of safety and risk assessment. As a Qantas Group airline, Jetstar like Qantas has in place the same monitoring and assessment processes.

We continue to review the situation and should future flights be affected we will notify passengers directly.

WHAT ARE MY OPTIONS?

Jetstar is liaising with affected passengers and offering them the following options free of charge:

* Defer travel to a later date. Travel must be completed by 31 August 2011.
* Re-routing to get passengers to their end destination. Travel must be completed by 31 August 2011.
* Arrange a Jetstar credit voucher or full refund to the value of any unused bookings.

Eligible Jetstar passengers are those who have an existing booking for travel on or after Sunday 12 June and had their flight cancelled due to the ash cloud.

For customers wanting to obtain a Jetstar credit voucher as mentioned above can access our online credit voucher form on Jetstar.com.

All requests for flight re-bookings and refunds must be processed by our call centre. You can find the contact details below.

KEEPING YOU INFORMED

We encourage our customers to continue to check Jetstar.com, and Jetstar’s twitter and facebook pages for regular updates on our services.

Booked Jetstar customers can check the status of their flight under the ‘Flight Status’ section of Jetstar.com.

We will also liaise with our customers via SMS if they provided their mobile phone number at the time of booking.

Jetstar.com will continue to carry a full list of daily cancellations, until the resumption of normal services across our network.

For more information, customers are advised to call the Jetstar Contact Centre direct on:

* From Australia (Freecall): 131 538
* From New Zealand (Freecall): 0800 800 995
* From Singapore (Freecall): 800 6161 977
* Alternatively, call +61 3 9347 0091 (tolls will apply).

Jetstar is currently experiencing unprecedented call volumes to our call centre due to the magnitude of this event. In response, we have increased the number of staff at our call centre. We ask customers to please be patient as we deal with a large number of customer inquiries.

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