Red Hat Global Support Team Honored as a Leader
Red Hat Global Support Team Honored as a Leader in Support Excellence
Red Hat recognized as a finalist in
the HDI Team Excellence Awards for
customer
support
APAC March 22, 2011 Red Hat, Inc. (NYSE:
RHT), the world's leading
provider of open source
solutions, today announced that its Global
Support
Services team has been named a top-three finalist
in the HDI Team Excellence
Awards in recognition of the
support leadership Red Hat delivers to its
global
enterprise customers.
The HDI Team Excellence Awards
program honors the IT service and support
professionals
who have most enhanced the image of the support
services
profession by setting and achieving the highest
standards of excellence in
customer support. Submissions
for the award are judged on criteria that
include how the
support team complements the company's mission, the
nature
of support and how the support group is organized,
how the support team
measures customer satisfaction and
new processes or procedures that have
been rolled out
within the last 12 months.
Red Hat's subscription model
provides customers with the latest open
source
technology, improved features, security updates
and software and hardware
certifications. It also
includes access to unique knowledge and
technical
expertise from Red Hat's Global Support
Services and engineering teams. In
June 2010, Red Hat
announced enhancements to its customer experience
and
subscription value with the general availability of a
new global customer
portal. The customer portal provides
a single point of entry for Red Hat
customers to access
product knowledge such as document and video
content,
downloads, case management, security updates,
subscription management and
proactive planning tools such
as uses cases and solutions.
"The top three finalists of
HDI's Team Excellence, in either Internal or
External,
demonstrate to our support industry peers that the teams
have
achieved high levels of excellence in the three
categories of people,
process and technology, making Red
Hat a leading-edge company in the support
industry,²
said Sophie Klossner, executive director of Membership at
HDI.
³Because of the history of HDI's Team Excellence
award winners and the
quality of teams they represent,
Red Hat is joining an elite group of
companies that share
in the excellence they have developed through
their
support teams, generating through their entire
organization."
Red Hat's Global Support Services team is
responsible for earning and
maintaining the loyalty of
our subscribing customers. Through the reliable
products
we offer, the collaborative work we engage in with customers
and
partners and the high level of service we provide, we
place our customer
needs first,² said Marco Bill-Peter,
vice president, Global Support Services
at Red Hat.
³We're excited to be recognized by HDI for the updates we
have
been driving to improve our support delivery to our
global customers and
extend the value of our
subscriptions.²
Red Hat has also been recognized for
delivering customer value for seven
consecutive years by
the CIO Insight Vendor Value survey, an annual
survey
polling IT decision-makers at U.S.-based
enterprises on how they perceive
the value of their IT
vendor's product and service
offerings.
ENDS