Department of Corrections awards IT outsourcing

Department of Corrections awards IT outsourcing contract to Gen-i

Auckland, 6 July 2010 – The Department of Corrections has selected Gen-i to deliver its IT and telecommunications requirements, and to enhance its computing and communications infrastructure to take advantage of emerging technologies including cloud computing, high quality video conferencing and dynamic real-time monitoring.

Under the five year agreement, Gen-i will deliver the Department’s IT infrastructure, telecommunications and user support services. This includes service desk, service management, voice and unified communications, data and internet services, boundary security, remote access, video conferencing, data centre hosting, server and desktop management, and print output services.
The agreement also covers mobile services for the Department’s mobile phone users.

As part of the agreement Gen-i plans to implement a number of innovations to improve the Department’s telecommunications and IT environment.

This includes laying the foundations to enable the Department to migrate to cloud computing services, such as Gen-i’s ReadyCloud infrastructure-as-a-service offering, in the near future.

The contract was awarded to Gen-i following a competitive tender process. Gen-i was selected based on its ability to provide cost-effective IT management services, and the investment and commitment it put behind its transformation programme for the Department.

“We are pleased to have Gen-i onboard and look forward to working with them to enhance IT services for our customers and build capability to meet our future needs,” said Corrections Chief Information Officer Jon Cumming.

Chris Quin, CEO of Gen-i Australasia, says the new agreement is ground-breaking for both Gen-i and Department of Corrections.

“Both the Department and Gen-i see this agreement as a big step forwards for Government outsourcing and recognise that a strong partnership will be integral to its success.”

The key to this partnership will be Gen-i’s deep understanding of the Department’s aspirations, business goals and the environment in which it operates, developed during the longstanding relationship between the two organisations, says Quin.

“We have worked together and supported the Department through some demanding and challenging times. We look forward to helping the Department improve the strength of its IT systems, substantially increase value for money and position itself to readily accept the level of change demanded by Government with agility and scalability.”

With a history of delivering outsourcing services for both the Government and private sector, Gen-i has learned through experience what is required to successfully transition rapidly to a new outsourced environment and deliver the expected benefits, adds Quin.

“We understand we must get the basics right, take ownership for end-user and business outcomes, collaborate and show leadership, and strike the right balance between agility and scale, change and risk, and stability and innovation.”

The outsourcing agreement will support over 200 Department of Corrections sites across New Zealand.

About the Corrections outsourcing contract
The new service providers for the Department of Corrections are Gen-i for telecommunications, IT infrastructure management and production support, while OHR - a consortium of Optimation, HCL and the Resultex Group - will provide application development, maintenance and support services.

About Gen-i
Gen-i is at the forefront of helping customers take advantage of the convergence of technology and telecommunications, and the new opportunities this makes possible. Gen-i works alongside its 3,300 corporate, government and business customers to deliver seamless and integrated ICT solutions. A member of the Telecom New Zealand Group, Gen-i achieves this with the support of over 3,000 highly skilled people in 17 locations across New Zealand and Australia. For more information on Gen-i, visit www.gen-i.co.nz

ENDS

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