Red Hat Extends Subscription Value with New Customer Portal
Global portal enhances customer experience with ease of access to expertise, knowledge and content across Red Hat's
platform, middleware, virtualization and cloud solutions
Red Hat Summit & JBoss World- Boston, MA - June 22, 2010 - Red Hat, Inc (NYSE: RHT), the world's leading provider of open source
solutions, today announced enhancements to its customer experience and subscription value with the general availability
of a new global customer portal. Available to all worldwide Red Hat customers as an added benefit of their Red Hat
subscription, the portal is designed to provide customers with a premium experience for accessing Red Hat knowledge and
software across product lines and to encourage engagement with Red Hat to expand customer success with Red Hat
solutions. The new customer portal will allow Red Hat customers to participate in and benefit from communities of users
and experts. It is another important step in Red Hat's leadership delivering more value through open source
subscriptions and helping to transform enterprise IT from a costly, inflexible proprietary development model to the
greater innovation and flexibility offered by open source software.
"As a long-time Red Hat customer, we selected Red Hat solutions for our business-critical systems for both their
high-performance technology as well as the reliable customer support relationship we gained with Red Hat," said Thomas
von Steiger, head of System Engineering, Linux at Swisscom. "Having worked with Red Hat on the beta version of its new
customer portal, we have benefited from a simplified way to access all of the information we need about our account and
the Red Hat solutions we deploy, including improvements in navigation and searchability, to continue our successful
collaboration with Red Hat."
The Red Hat customer portal is available in nine languages in which Red Hat provides technical support and provides
simplified and streamlined access to Red Hat support services and tools for knowledge and troubleshooting, support case
management, software downloads and account management. The tools and resources are available via the portal for all Red
Hat product lines, including platform, virtualization, middleware and cloud solutions. An advanced search platform was
designed at the core of the new portal to provide customers with greater capabilities for searching the enterprise-class
knowledge and troubleshooting created by Red Hat engineers and support staff. The portal was built using Red Hat
products and technologies, including Red Hat Enterprise Linux, JBoss Enterprise Application Platform, JBoss Seam and
JBoss Developer Studio, along with several other open source technologies and frameworks. This platform will serve as
the foundation for future enhancements centered on further fostering active participation and collaboration for Red
Hat's customers and partners in jointly driving technology innovation, sharing knowledge and creating and delivering
better solutions as tangible business value in a truly open process.
"Today's delivery of our new customer support portal is another step forward in driving value for our customers through
our subscription model. We believe in empowering customers with useful knowledge and tools to enhance and grow their Red
Hat deployments," said Marco Bill-Peter, vice president, Global Support Services at Red Hat. "We worked closely with
many of our customers to drive optimized functionality across the portal, and are pleased to provide our global
customers with a further improved customer experience with Red Hat. With this, we empower our customers to be more
successful with our solutions faster, which extends the value of the subscription."
The Red Hat customer portal is available today to all subscribing Red Hat customers by visiting access.redhat.com. For
more information about the portal, visit www.redhat.com /access.
Visit "Marco's Booth" at the Red Hat Summit in Boston, June 22-25, 2010, to learn more about the Red Hat customer
portal.
For more information about Red Hat, visit www.redhat.com . For more news, more often, visit www.press.redhat.com.
ENDS