TrustPower Limited Selects Oracle Utilities

TrustPower Limited Selects Oracle Utilities Customer Care and Billing to Streamline Operations and Improve Customer Service Capabilities

Sydney, Australia – 6 April, 2009

• TrustPower Limited, New Zealand's fourth largest electricity retailer and fifth largest electricity generator, chose Oracle Utilities Customer Care and Billing to streamline operations and improve customer service capabilities to retail customers.

• Oracle Utilities Customer Care and Billing will enable TrustPower to increase efficiency and customer satisfaction by providing call center personnel with complete and immediate access to customer account details and history – allowing them to respond more quickly to customer inquiries, and in turn, reduce the load on the call center.

• In addition, the flexible architecture of the Oracle application will allow TrustPower to more quickly respond to market changes and business strategies, without incurring extensive upgrade costs.

• TrustPower also uses Oracle Utilities Load Profiling, Oracle Utilities Business Intelligence and Oracle E-Business Suite.

Supporting Quotes

• “In an ever-evolving industry, utilities continue to need to maximize revenue, create cost efficiencies and respond to market change. With Oracle Utilities Customer Care and Billing, utilities like TrustPower can better manage a growing volume of customer information while also undertaking associated functions like payment processing, collections, field service and meter management,” said Quentin Grady, senior vice president and general manager, Oracle Utilities.

• “With the Oracle Utilities application suite, we will be able to better address the growing and diverse needs of our customers and allow them to more easily interact with us. Leveraging Oracle’s extensive knowledge and capabilities to streamline and automate our retail activity will help us to maintain our position as New Zealand’s leading electricity retailer,” said Chris O’Hara, retail division manager, TrustPower Limited.

Supporting Resources

• Oracle Utilities

• Oracle Utilities Customer Care and Billing

• Oracle Utilities Load Profiling

• Oracle E-Business Suite

• Oracle Utilities Business Intelligence

Oracle Utilities

Oracle Utilities delivers the proven software applications that help utilities achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle’s industry-leading enterprise applications, business intelligence tools, middleware and database technologies. Oracle Utilities enables its customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands, and deliver on commitments to environmental conservation. For more information, visit http://www.oracle.com/industries/utilities.

About Oracle

Oracle (NASDAQ: ORCL) is the world's largest business software company. For more information about Oracle, please visit out Web site at http://www.oracle.com.

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