Telecom Fiji engages Datacraft for Next Generation Network upgrade across South Pacific island state
Wellington 13th November 2008 – Telecom Fiji Limited (TFL), the sole provider of local and national telephony services, has rolled out a new IP
network to meet the growing demand for voice and data services as the South Pacific nation moves steadily towards
telecom market deregulation.
TFL currently serves over 100,000 customers across a wide geographic area using a diverse technology base. The new Next
Generation IP Network is based on a Cisco MPLS platform and consists of a territory-wide IP Backbone combined with a
Metro Ethernet Network (MEN) in the capital city of Suva.
Datacraft was tasked with establishing a highly resilient and efficient replacement infrastructure. The new network will
enable the incumbent operator to stay ahead of competition by providing the platform for the latest range of business
services such as high speed data, capacity on demand and voice over Internet Protocol (VOIP); while ensuring customer
satisfaction by meeting tough Quality of Service (QOS) goals.
“With the continuing rise of the Internet, we have seen rising customer expectations for new services, as well as
traffic growth that the old network could no longer match,” said Ian Lyons, Group General Manager Sales, Marketing and
Business Development. “Datacraft demonstrated an awareness of the unique political, social and regulatory environment
that we face in Fiji and the company came up with a carefully evaluated plan that met our demanding requirements, while
being capable of meeting our expanding market needs into the future.”
Telecom Fiji’s IP-based network was completed in seven months at a cost of US$1.56 million.
“We were extremely pleased to win this prestigious national contract, with Datacraft being involved in the project
scoping as early as 2003,” said Robin Hartendorp, Managing Director of Datacraft New Zealand. “As a result of our strong
client relationship and regular communications, the strong support rendered by Cisco, as well as our excellent track
record of service delivery, we were able to customize an innovative solution that addresses both their business and
To address the demanding service level expectations of their customers, TFL is evaluating Datacraft support offerings,
Insite and Uptime. Insite is an online, real-time network and IT systems management service that covers issues ranging
from basic fault monitoring to extensive predictive analysis and reporting. Uptime provides a continuous 24 x 7 x 365
managed service for trouble shooting and resolution of issues facing mission-critical IT systems.
Datacraft is a wholly owned subsidiary of Dimension Data
plc (LSE:DDT), a US$4.5 billion leading global IT solutions and services provider. Datacraft operates in over 50
offices across 13 Asia Pacific countries. We help clients plan, build, support, manage, improve and innovate their IT
infrastructures. Datacraft combines an expertise in networking, security, data centre, storage, Microsoft solutions and
contact centre technologies, with advanced skills in consulting, integration, training and managed services to craft IT
solutions for businesses. For more information, please visit www.datacraft-asia.com