INDEPENDENT NEWS

Some Banks Shy of Promoting Ombudsman, says CAB

Published: Wed 21 Sep 2005 10:37 AM
MEDIA RELEASE
21 September 2005
Some Banks Shy of Promoting Ombudsman, says Citizens Advice
In its submission to the review of the Banking Ombudsman scheme the NZ Association of Citizens Advice Bureaux recommends that more effort be put into raising the level of public awareness of the scheme.
“From our work with clients it is evident that the level of public awareness is not as great as it should be,” says Social Policy Manager Louise May.
“Anecdotal evidence from bureaux is that some bank branches are failing to provide information about the scheme even when a customer has complained and been through the bank’s own internal complaints procedure. This is despite the fact that all New Zealand’s major banks have signed up to the scheme.
-ends-
For a copy of the submission refer to the Social Policy page on our website www.cab.org.nz

Next in Business, Science, and Tech

Snail's pace: Aucklanders face frustrating commute over Harbour Bridge
By: RNZ
COVID-19 Sees Record 12.2 Percent Fall In New Zealand’s Economy
By: Statistics New Zealand
Scientists Release ‘Blueprint’ To Save Critical Ecosystems And Stabilize The Earth’s Climate
By: Joint Press Release
Independent Review Launched Into Assurances For Safe Transport Of Livestock By Sea
By: Ministry For Primary Industries
New Zealand PC Market Grows Nearly 40% Due To Work From Home Demand
By: IDC New Zealand Ltd
Public Transport Distancing Requirements Relaxed
By: Ministry of Health
New Zealand Hemp Industry Set To Generate $2 Billion Per Annum And Create 20,000 Jobs
By: New Zealand Hemp Industries Association Inc
One In 14 Employed People Report High Risk Of Losing Jobs
By: Statistics New Zealand
ASB Quarterly Economic Forecast Shows NZ Economy Doing Better Than Expected, But Challenges Remain
By: ASB
Live Export Ship Carrying 5,800 New Zealand Cows Goes Missing In East China Sea
By: SAFE
FMA Releases Report Into Active And Passive Fund Management
By: Financial Markets Authority
Engineers Assess Damage To Auckland Harbour Bridge After Truck Strike
By: NZ Transport Agency
Motorists Urged To Avoid Damaged Auckland Harbour Bridge
By: NZ Transport Agency
Harbour Bridge: Public Transport A Great Option And Plan Ahead
By: Auckland Transport
Second Harbour Crossing Needed Now, More Than Ever
By: New Zealand National Party
View as: DESKTOP | MOBILE © Scoop Media