21 September 2005
Some Banks Shy of Promoting Ombudsman, says Citizens Advice
In its submission to the review of the Banking Ombudsman scheme the NZ Association of Citizens Advice Bureaux recommends
that more effort be put into raising the level of public awareness of the scheme.
“From our work with clients it is evident that the level of public awareness is not as great as it should be,” says
Social Policy Manager Louise May.
“Anecdotal evidence from bureaux is that some bank branches are failing to provide information about the scheme even
when a customer has complained and been through the bank’s own internal complaints procedure. This is despite the fact
that all New Zealand’s major banks have signed up to the scheme.
For a copy of the submission refer to the Social Policy page on our website www.cab.org.nz