Citizens Advice Bureau Whangarei is looking for new volunteer interviewers with the savvy to find the answers to any
imaginable question.
They don’t need people who know it all, just people who know how to find it all.
Co-ordinator Moea Armstrong said the voluntary role is becoming increasingly demanding as clients arrive with complex
and interlinked issues. Untangling these one by one and helping people move on is a valuable addition to the social
service network in Whangarei.
“We were once known as just a referral agency, but we do a lot more these days. We would love to hear from people
willing and able to support people with their appointments at other agencies, if needed.
“We also want super-sleuths who can interpret government websites to get the answers, to find out all that might be
possible for our clients to benefit from, and then empower them to get prompt action on their issue.”
The subjects of enquiries range from consumer rights through to housing, relationship problems, immigration, employment
rights and beneficiary assistance, as well as contacts for other organisations.
Volunteers commit to a half day each week to meet people and answer their phone enquiries. There is also an online
real-time chat service, and volunteers also host the free legal advice clinics held at the bureau each fortnight.
There will be three training days (May 26, June 2, June 9) as part of a structured induction process for new volunteers,
with ongoing mentoring provided. The bureau is looking for a diverse range of volunteers including Maori, migrants, men
and people with disabilities.
The CAB office is at the Old Public Trust Building, 69 Bank St, Floor 2. Volunteers should call the bureau on 438 8046
or email whangarei@cab.org.nz to ask for an application form.