Metlink has taken another step forward in customer convenience with the launch of the Snapper IPhone app, which makes it
easy for iPhone users to top up Snapper cards, check balances, get details on card usage and much more.
Released yesterday, the IPhone Snapper app adds to the suite of reload options already available to customers, making it
even easier to hop on a bus by reducing barriers to payment.
As of today (21 November 2020), the app has rocketed to 10,000 downloads and is number one in the app store for free and
travel apps.
“Snapper’s move into the IPhone market is a big step. It gives our customers more options and better service. We already
offer android top ups so we now have a convenient service offering for most cellphone users,” says Metlink general
manager Scott Gallacher.
“The IPhone app strengthens our reload network, adding to Android users, Snapper Card reload kiosks and retail outlets
throughout the region to ensure people can get easy access to top up services.
“We believe that broadening the reload base will also reduce the volume of cash transactions. They remain welcome, but
expanding options for electronic payment lessens health and security risks.”
No issues have been reported with the app, which underwent three months testing by selected users. Its development was
made possible by Apple agreeing to allow product development based on near field communication, a technology which
enables transactions in with close proximity between card and phone. It is available on iPhone 7/iOS 13 and above.
Users simply need to sign in to their existing Snapper account, then follow instructions to scan a Snapper card by
holding it flat to the phone.
”We expect customers to snap up the app because its time has come.”