Pacific Health Plus (PHP), a Pacific Primary Healthcare service, in Cannons Creek, in partnership with Pasifika Futures,
is helping the most vulnerable in the community get the food and personal items they need during COVID-19 lockdown.
Lee Pearce, Director of Pacific Health Plus explains that many in the community are elderly or vulnerable. “They rely on
family and friends to help them with things like shopping and cooking and this has been made a lot more difficult now
that families have to stay in their own homes.
“It is the elderly and vulnerable that have been the hardest hit by lockdown isolation.
PHP, which services 2234 people, 60% of which are high needs patients in Cannons Creek, has been phoning those in the
community to find out what their needs are during this challenging time.
“Starting with the oldest and those with chronic health conditions, we are calling and asking them first if they need
our help, and then we determine what their needs are.
“By phoning them personally we can make sure that the packages of care are personalised to the family, but importantly
it is also an opportunity for us to check in on the patient’s physical and mental health.
The PHP team assembles the packages of care at the health centre and drops it on the doorstep of the recipient following
all government safety guidelines. This is a partnership with Pasifika Futures.
“Our staff are completely donned in safety gear when they pack and deliver the packages of care. Once we have dropped it
on the doorstep we phone the recipient and wait from a distance until they come out and collect it.,” explains Lee.
The feedback from the recipients has been appreciative and sometimes emotional.
“It is a humbling experience to give to the community and see the appreciation. Some people are shocked and too
overwhelmed to speak, some cry. It can be very emotional,” says Lee.
PHP has also been working with Wellington-based, Pasifika artist, Michel Tuffery inform their patient communities in
ways which relate to them, about best practice hygiene for keeping safe from the spread of COVID-19. See this article: https://www.scoop.co.nz/stories/AK2004/S00098/php-porirua-teams-up-with-nz-artist-michael-tuffery-to-communicate-covid-19-preventative-measures.htm
PHP is remains open and seeing patients, sourcing medical PPE supplies, doing flu vaccinations, child immunisations and
seeing patients using a variety of methods such as staggered appointments, video/phone consultations. PHP is also
utilising technology for other services including remote access.
“It is important we keep the basic health of this community as strong as possible to eliminate vulnerabilities to
COVID-19,” says Lee.
“It is our duty and responsibility to ensure that our patients and their communities are cared for,” says John Fiso,
board chair of Pacific Health Plus. “Pasifika communities in disadvantaged areas are extremely vulnerable to COVID-19.
We must do what we can to ensure that they are kept healthy, and are sticking to rules around prevention. We are
sourcing more flu vaccines and protective gear to ensure we can continue to respond to their health needs as a matter of
priority,” says John.