3 December 2019
Continued severe weather has led to further cancellations of Air New Zealand services in and out of Wellington Airport
until midafternoon today.
Customers travelling today who are able to make changes to their booking online will be sent a notification outlining
how to change their flight. Customers who cannot make changes to their online booking can contact Air New Zealand via
private message on Facebook or Twitter, or by contacting the airline’s contact centre.
Air New Zealand is offering fare flexibility for the next 72 hours, where customers with cancelled flights will have the
option to transfer their booking to another date or hold the fare value in credit for up to 12 months toward future
travel. Customers with online bookings will be able to make these changes via their app or the airline’s website without
the need to get in touch with Air New Zealand’s contact centre.
The airline has put on additional services for later this evening to accommodate disrupted customers and will continue
to explore additional capacity as the day continues.
Customers with Wellington flights are strongly recommended to consider deferring non-urgent travel, and those who do
need to travel should keep an eye on the airline’s Arrivals and Departures page for the latest information.
The airline’s contact centre is experiencing high call volumes and all customers are kindly asked to defer non-urgent
calls.
The airline recommends customers ensure they are subscribed to Air New Zealand’s Travel Alert service to receive ongoing
updates.
Ends