INDEPENDENT NEWS

Resident survey reveals high satisfaction level

Published: Wed 12 Sep 2018 09:17 AM
12 September 2018
Residents’ satisfaction levels with Marlborough District Council’s services have again rated highly, with drinking water, sewerage and community facilities the top three performers. The Council undertakes an independent annual survey to identify service satisfaction levels and performance scores. Most services have targets for resident satisfaction set in the Council’s Long Term Plan and reported in its annual report.
Where comparisons with New Zealand benchmarks are available, almost all Marlborough District Council scores are higher, with many significantly higher. While the satisfaction level with overall performance was down from 84% in 2017 to 77.8% this year, the long term trend has been one of improvement, and last year’s satisfaction score was the highest achieved in a decade of surveying.
The three top rated services in 2018 are:
· Drinking water - 8.2 out of 10
· Sewerage - 7.9 out of 10
· Community facilities - 7.5 out of 10
The three lowest rated services in 2018 are:
· Democratic process - 5.6 out of 10
· Environmental policy and monitoring - 6.1 out of 10
· Biosecurity - 6.2 out of 10
Chief Executive Mark Wheeler said: “Our overall satisfaction score sits at 78%, a slight drop on last year but well ahead of the New Zealand benchmark of 55%. We are equal to or ahead of the New Zealand benchmark on every count.”
“A new question this year - on whether people are satisfied with Council’s communications - achieved a good result at 75%, against the national benchmark of 53%. Regulatory areas - which traditionally are harder to gain high scores for - like resource consents and building consents - at 61% and 63% - are ahead of last year’s scores and well above the New Zealand benchmark.”
“I’d like to thank our hard working staff for their achievements. They often go the extra mile to deliver an excellent customer experience.”
“While we can’t sit on our laurels - there is always room for improvement - people in Marlborough are generally satisfied with their Council’s performance.”
The survey is available at https://www.marlborough.govt.nz/your-council/long-term-and-annual-plans-policies-and-reports/residents-satisfaction-survey The survey will be reported to tomorrow’s Planning, Finance and Community committee meeting.
ends

Next in New Zealand politics

Government to end tenure review
By: New Zealand Government
A new future for work skills training in NZ
By: New Zealand Government
Progress Stalled in Reducing Inequality
By: Salvation Army
SSC to seek answers on IRD survey
By: New Zealand Government
Prohibiting smoking in vehicles carrying children for health
By: New Zealand Government
Nationwide events to commemorate Waitangi Day 2019
By: New Zealand Government
Change to how iconic high country land is managed
By: New Zealand Government
High Country farmers face more uncertainty, costs
By: New Zealand National Party
Forest & Bird welcomes end to tenure review
By: Forest And Bird
Fish and Game welcomes the halt to tenure reviews
By: NZ Fish and Game Council
EDS not convinced abandoning tenure review is a good thing
By: Environmental Defence Society
Purchase of unique North Otago reserve announced
By: New Zealand Government
Regions will suffer under centralisation of training
By: New Zealand National Party
SIT should not be merged
By: New Zealand National Party
Govt should privatise vocational education
By: ACT New Zealand
View as: DESKTOP | MOBILEWe're in BETA! Send Feedback © Scoop Media