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Intermittent issue with some AT HOP top-ups
Intermittent issue with some AT HOP top-ups
Auckland Transport has been experiencing isolated technical issues with some AT HOP credit and debit card top-ups.
AT has today contacted customers about the issue (SEE ATTACHED). It involves some credit and debit card transactions appearing to have been completed when, in fact, they have not been.
Auckland Transport stresses it has not received the funds and no-one’s credit or debit card has been charged.
Essentially, the amount is “on hold” with the customer’ bank.
AT has identified the problem and is working on a fix.
There are no issues with auto top-ups.
If customers have have an issue or a query they can contact Auckland Transport on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm.
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