Top trade win for Mitre 10 MEGA Westgate
Mitre 10 MEGA Westgate has been recognised for its outstanding trade service, winning the 2017 Trade Store of the Year
award at the national retailer’s annual awards dinner in Auckland.
Taking out the top accolade reflects a determined effort to deliver first-class customer service by the trade team at
Mitre 10 MEGA Westgate and Store Co-Owners, Dave and Elaine Hargreaves, says it’s great to be recognised for the team’s
hard work, focus on service quality and understanding of their local market.
“Our Trade Manager, Neil Race has shown exceptional leadership skills and has done a great job guiding our knowledgeable
trade team to new heights with his insight on trade and customer service experience,” says Mr Hargreaves.
“Trade has been a key focus of the store since we opened and our efforts are definitely paying off as we continue to
grow our trade customer base each year.”
Mitre 10 CEO Neil Cowie praised Mitre 10 MEGA Westgate for claiming the top trade award, saying that with 42 Mitre 10
MEGA stores nationwide this category is always incredibly competitive.
“The awards are a way for each store to really prove how far they will go to provide the best customer service, and
Mitre 10 MEGA Westgate stood above the rest of the MEGA stores this year for their dedication to excellent service for
trade customers,” says Mr Cowie.
Mitre 10 MEGA Westgate Trade Manager, Neil Race, describes the store’s trade offering as one of its top priorities.
“We have really been working on our competitive trade offering and providing tradies with the best possible experience,”
says Mr Race. “We’re always focussed on staying price-competitive and finding better ways to support our trade
customers.”
Earlier this year Mitre 10 MEGA Westgate also won the Excellence in Customer Delivery category at the Westpac Auckland
Best of the Best Business Awards.
The Mitre 10 New Zealand Awards, held last week at the SkyCity Convention Centre in Auckland, acknowledge the efforts of
team members across the country and seek to reflect the company’s continuing focus on customer experience.