Another big win for Mitre 10 MEGA Napier

Mitre 10 MEGA Napier’s hard work and determination paid off this year when they were crowned 2017 Mitre 10 MEGA Store of the Year at the retailer’s annual award ceremony in Auckland.

This is the second time the store has received the Mitre 10 MEGA Store of the Year award, and General Manager Retail, Rodger van der Gulik says it’s a proud accomplishment for the store.

“The competition for these awards is really tough, so two wins in three years must mean we’re doing something right,” says Mr van der Gulik.

“Our team takes real pride in delivering quality customer service and it’s really great to see everyone recognised for all their hard work.”

Mitre 10 MEGA Napier Store Owners, Graeme & Stephen Ricketts, were quick to praise the efforts of Mr van der Gulik, Store Manager Todd Donaldson and the whole Napier team for the award win.

“Todd does a great job looking after the team who work hard every day to keep the store looking great, while keeping up with the latest products and delivering the best customer service,” says Graeme Ricketts.

“We couldn’t be prouder of their achievements and they definitely deserve this recognition.”

Mitre 10 MEGA Napier was chosen as the best of the 41 Mitre 10 MEGA stores nationwide, after a panel of judges assessed it on customer and supplier feedback, store presentation, staff performance and financial performance.

Mitre 10 CEO, Neil Cowie, said Mitre 10 MEGA Napier beat some strong competition to claim their title.

“It’s always a difficult category to award because we have so many high performing stores across the country, but Mitre 10 MEGA Napier stood above the rest this year and is a deserving winner,” said Mr Cowie.

“They went the extra mile to meet customers’ needs and consistently provided exceptional service throughout the store.”

The Mitre 10 New Zealand Awards, held last week at the SkyCity Convention Centre in Auckland, acknowledge the efforts of team members across the country and seek to reflect the company’s continuing focus on customer experience.

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