9:00 AM Tuesday, 13 December 2016
Update on the Vodafone network following power cut in Gisborne
Further to the update issued yesterday, our team has been working hard to assess, monitor, and restore services across
the numerous cell sites in the Gisborne region to keep our customers connected. The team deployed generators from depots
across the central North Island and in some circumstances, helicoptered them to the cell sites in order to ensure mobile
coverage was maintained.
Most of the cell sites in the Gisborne region are now operating on generators with mobile services restored. We have
three sites that are currently down – Te Karaka, East Cape and Te Puia. Customers in these areas will be experiencing
degraded mobile service. We apologise for any inconvenience and are working to restore services as quickly as possible.
Generators are scheduled to be supplied to these sites this morning and we aim to have the sites back on line by midday
at the latest.
The Vodafone team will be kept busy across the day today as they continue to monitor all cell sites and coordinate
refuelling runs. We will post updates about mobile services in the Gisborne region on the Vodafone Network Statusweb page and to the Vodafone Community page.
We understand mains power may take some time to be reinstated. For updates on the work to restore mains power, please go
to Eastland Network.
Our thoughts go out to the family and friends of the two men who lost their lives yesterday.
ENDS