Vodafone update @ 7:30 am

Information about Vodafone’s mobile, fixed line and broadband network status is provided below.

This is also posted to www.vodafone.co.nz, our community website, as well as on our facebook and twitter accounts.

Kind regards

Andrea

UPDATE @7:30 am Monday 14 November 2016

Further to our updates across the morning, our technical teams have been working hard to ensure customers are able to remain connected. They have been able to assess the mobile and fixed networks and report that some sites in Wellington and Christchurch have been impacted by power cuts, there is no structural damage. Back-up generators have arrived, or are on their way to key sites, should power outages continue across the day. We are sorry for any service disruption you may be experiencing. We know how important it is to stay connected with loved ones at times like this.

We are now assessing our retail stores and working closely with our teams to ensure the safety of customers and staff. We can advise that the following stores will remain closed until they have been checked and cleared for access: Lambton Quay, Cuba St, Queensgate, Porirua and Paraparaumu. The Christchurch retail stores are under review and we will update again shortly. #EQNZ for local information

UPDATE @5:30 am Monday 14 November 2016

Following this morning’s severe earthquake 20km South East of Hanmer Springs, we have conducted a full assessment of the mobile and fixed line networks.

The power outages have impacted a number of our sites and initiated a switch over to back up generators to keep sites operational. There are a small number of sites down, mainly in the Wellington and Christchurch regions. In some cases customers in these regions are covered by crossover signal from nearby sites. Back-up generators are en-route to key sites. As power companies restore power, sites are coming back on, and we will keep you updated as we progress.

We hope everyone is safe and not too shaken. Stay strong, listen to civil defence reports and check on those around you. On social media use #EQNZ.

UPDATE @ 1.30 am Monday 14 November 2016

A severe earthquake struck the NZ South Island at 12:02am Monday and a tsunami warning has been issued for the eastern coast of the South Island.

We know that some of our mobile sites and fixed line cabinets have been impacted by power outages and we are working to identify the full extent of impact for our customers.

We hope everyone is ok. Please look out for each other and head to higher ground if you are on the eastern coast of the South Island.

We will update you as more information comes through.

ends

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