Minor delays as train changes bed in
Auckland Transport and its rail operator Transdev have been experiencing a few early operational changes with the new
electric trains and apologise for any delays. Trains are now back running to schedule.
Auckland Transport’s Chief Operations Officer Greg Edmonds says “On-board staff have been extra vigilant when customers
have been boarding and getting off the trains which has caused some minor delays and these have impacted on subsequent
services”.
In addition, some customers are still getting used to the way the doors are activated. The door button needs to be
pushed only after the door has been released by the train driver. The button on the door lights up (green) to show it
has been released for opening.
Mr Edmonds says, “It is not a fault with the trains, it is a mixture of staff being cautious and customers being eager
to embrace the new technology. We were prepared for minor teething problems and we expect these issues will disappear as
staff and the travelling public become more comfortable with the trains. It might take a few days for the changes to bed
in”.
The issue is not impacting customer safety but means dwell times at each station are being extended, particularly with
the large numbers travelling today.
Electric trains operating video: https://at.govt.nz/projects-roadworks/auckland-rail-upgrade/electric-trains/
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