NZTA should deliver text payment option for Northern Gateway Toll Road
Auckland Councillor Cameron Brewer is calling on NZTA to hurry up with its ongoing investigations and deliver drivers
better payment options when using the Northern Gateway Toll Road, which he says should preferably include the ability to
pay via text.
Mr Brewer said drivers are having to endure more unnecessary delays this holiday period, with many people queuing up at
kiosks to manually pay their tolls.
“The crazy thing is most people carry mobile phones. In fact New Zealand has one of the highest mobile phone ownership
rates in the world. It’s time for NZTA to get innovative. Why you can’t simply text a number to pay for your toll and
have it added to your phone bill is beyond me.
“Within hours of the big Christchurch earthquake people were able to text through a donation, you can text your vote on
shows like New Zealand’s Got Talent, and you can now pay for a lot of on-street parking via text. Being able to text to
pay for a road toll needs to happen sooner rather than later. It’s pathetic that hot and bothered drivers will again
have to waste time this summer because NZTA still hasn’t been able to deliver on a text solution.
Earlier this month NZTA responded to Mr Brewer’s enquiries into paying tolls via text with: “Over the past year, the
NZTA and potential service providers have been investigating the use of texting as a possible payment option. There is
still work to be undertaken to achieve a fully integrated payment process that can be initiated via a text, and
ensuring it is both cost effective and simple and will be used by a large number of customers. The complexities around
this option involve more than simply texting a registration plate number to the NZTA…”
Mr Brewer remains adamant that texting to pay for a road toll could and should be done.
“Texting payment technology is well established and relatively easy and cost effective to set up, people are used to
paying for things via text, and the telco companies love it because they get a nominal slice of each transaction. It’s a
no brainer and it would help reduce the net operational cost per transaction which is coming down but it’s still costing
NZTA 65c which is still too high given the standard toll is just $2.20,” he says.
“Ringing the call centre is very labour intensive and adds a lot of cost to transactions. Kiosks struggle to handle the
big numbers at this time of year causing delays, paying via the website is clunky and takes up too much time, and too
many people get stung after simply forgetting to pay. All the while, NZTA continues to investigate ways to find more
cost effective alternatives but has yet to deliver anything. I say, the answer lies in everyone’s hand and that is their
mobile phone.
“Rather than having to stop at a roadside kiosk, ringing up a call centre, or remembering to get on the website, NZTA
needs to stop wasting time which is again causing unnecessary delays this holiday period. Rolling out a mobile phone
solution is well overdue. Being able to text your toll would be popular, cost-effective for NZTA, and would mean happier
holidays for everyone,” says Cameron Brewer
ENDS