Media Backgrounder
2 August 2011
Small power companies still best performers – Consumer NZ
Smaller power companies are still beating larger power companies for customer service and performance, according to the
latest Consumer NZ survey of energy suppliers.
The annual survey asked 11,276 people to rate their electricity supplier. The three highest raking suppliers are all
small players in the electricity market and were also the top three suppliers in the 2010 survey.
Powershop scored the highest result ever recorded in the survey, with 96 percent of customers rating its performance as
‘good’ or ‘very good’.
Energy Online and Energy Direct NZ achieved the next highest ratings, with 84 percent and 81 percent respectively. All
but one large retailer, Meridian Energy, received average or below average ratings for customer satisfaction.
Powershop CEO Ari Sargent says the survey shows once again smaller electricity companies are driving higher competition
and better service in the industry.
“The government has run a highly publicised campaign about the benefits of switching. It’s no surprise smaller companies
like Powershop have been able to show New Zealanders that there are much better alternatives.”
“The Consumer NZ survey shows Powershop and other small retailers are offering New Zealanders the best deal, good value
electricity and genuine customer service.”
Powershop launched in 2009 and now has 35,000 customers across the country.
TOP PERFORMERS % SATISFIED
Powershop 96
Energy Online 84
Energy Direct NZ 81
WORST PERFORMER
Empower 55
ends