Christchurch Earthquake
Friday 11th March 2011

Media Update

For the Customer
In the two and a half weeks following on from the Christchurch earthquake we have been providing credit assistance to customers who have needed it, and to the Search and Rescue teams along with support service staff in Christchurch. Earlier in the week we announced our mobile assistance offers. We do ask that customers continue to limit their usage (or spread usage over the whole month) while our engineers continue to add capacity to the network.

Below is a summary of what is on offer for Christchurch residents who have been affected by the earthquake;

•Prepay – Any Prepay customer who we’ve identified using their phone in Christchurch City & Banks Peninsula between 22nd February and 8th March will get 100 anytime calling minutes to NZ mobiles and landlines valid for one month.

•On Account – On Account voice customers whose billing address (as at 8th March) is in the greater Christchurch region will receive 120 minutes free to use anytime to any network to mobiles and landlines (excludes all corporate and government customers). When your minutes have been applied you will be notified via TXT. These minutes do not expire.
•Fixed line - Crediting all our Christchurch fixed line customers with one month’s free calling for the month of March and backdated to include the period from 22 February to the end of February. The free calling offer includes calls to landlines and mobiles on all networks.
•Waiving the disconnection and reconnection fees for home phone customers whose homes have been affected.
•Waiving the early termination charges for any of our SKY customers with a Christchurch address.
•Offering free call diversions from Vodafone landline or Home Phone Wireless phones to another NZ landline or mobile number, free for 30 days, for customers unable to get into their homes or businesses. Customers can set this up online, call us or text 3166.
•Putting accounts on hold and waiving Vodafone landline and broadband access fees for 30 days for customers who are unable to return to their homes or businesses
•Waiving any of the normal fees related to cancelling your Vodafone contract or new connection charges if you have to relocate your services. Please call us to discuss: consumer customers call 0800 438 448; business customers call 888 from your mobile or 0800 400 888
•We've put together an online deal exclusively for people living in Christchurch. People living in New Zealand or overseas can order an emergency pack for a Christchurch resident. The Emergency Mobile Phone Pack includes a mobile phone, Prepay SIM, 100 free calling minutes, and a car charger from $59. All orders must have a Christchurch delivery address. See www.vodafone.co.nz

Network Update
Overall the network is functioning well, our technology teams are working tirelessly to add capacity, increase redundancy and stabilise systems. Overall the operational status remains stable.

Retail
The following stores are open to assist;

• Hornby Mall: The hub, 418 Main South Road
• Northlands Mall: 55 Main North Road
• Riccarton Mall: Westfield Mall, 129 Riccarton Road (Pak'nSave end of the mall)
• Christchurch International Airport: Arrivals
The Vodafone Retail truck is going to remain at Homebase, Marshlands Rd in Shirley until the end of the month. Check the store finder online to see operating hours and for any other stores that open.

Financial assistance

Donations via Vodafone Red Alert for the Red Cross 2011 Earthquake Appeal, has now reached $1.25million. This comprises $604,299 from customers, $500,000 from Vodafone New Zealand (including £100,000 from the Vodafone Group Foundation), AUD$100,000 from Vodafone Hutchison Australia and FJ$59,000 from Vodafone Fiji.

You can help to support the people affected by the Christchurch earthquake by making a donation to the NZ Red Cross 2011 Earthquake Appeal. To donate to the Christchurch earthquake appeal:

TXT 'QUAKE' to 555 to donate $5
TXT 'QUAKE' to 333 to donate $3

You can donate as many times as you like.

ENDS

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