Media Release
7 September, 2009

Thumbs up for new inorganic collection

Waitakere City Council’s new inorganic collection system has been given a big thumbs up by those who have used it.

In 2009 council introduced a user pays system whereby residents pre-book their inorganic collection via a website www.inorganiccollection.co.nz or through the council.

An online council poll answered by over 400 residents who used the system this year revealed it is easy to use, fast and efficient, and has greatly reduced illegal dumping in the city.

Planning and Regulatory Committee chairman Councillor Vanessa Neeson says the overwhelmingly positive public response is a great sign that the new inorganic collection system is working.

“Eighty per cent (80%) of respondents told us they would describe the new system as ‘excellent –prompt, clean and efficient’, while another 16% said the service met their expectations – a mere 4% said it didn’t,” Cr Neeson says.

“Further, since the new system was introduced there has been a marked decrease in illegal dumping in the city -- and that’s great news.”

“This poll is highly encouraging – 96% of people are telling us the system works well,” Cr Neeson says, “but I believe we can still improve as small issues are ironed out and as residents become more familiar with the new system.”

Residents should check the website, www.inorganiccollection.co.nz, in December for their suburb’s inorganic collection dates for 2010.

The full survey is below.

Inorganic Waste Collection Service

Topline Results
1) How did you hear of the new service

Count Column N %
Heard of new service from... news/editorial in newspaper 119 27.7%
newspaper advertising 164 38.2%
flyer delivery 280 65.3%
other 72 16.8%
Total 429 100.0%

2) Do you believe anyone wanting to find out about this service would find the amount of advertising

Count Column N %
Amount of advertising Adequate 341 79.3%
Inadequate 89 20.7%
Total 430 100.0%

3) Did you find the advertising content for this service

Count Column N %
Quality of Advertising Clear and Easy to understand 371 86.3%
Somewhat confusing 48 11.2%
Difficult to follow and very confusing 11 2.6%
Total 430 100.0%

4) Did you find the booking service web site

Sample:
Rated Booking Service
Count Column N %
Booking Service Easy to use and self explanatory 344 90.5%
Somewhat confusing 30 7.9%
Difficult to follow and very confusing 6 1.6%
Total 380 100.0%

NOTE: 50 respondents did not answer this question. They are excluded from the total.

5) If you had reason to telephone our 24 hour call centre over this new service did you find the information they provided you

Sample:
Rated Call Centre
Count Column N %
Call Centre Response Very helpful and answered my questions 81 59.6%
Adequate 49 36.0%
Unhelpful and could not answer my questions 6 4.4%
Total 136 100.0%

NOTE: Only 136 respondents answered this question. Assume the others had no reason to use the Call Centre, and are therefore excluded from total.

6) Did you find the actual collection

Count Column N %
Actual Collection Excellent –Prompt, clean and efficient 344 80.0%
Satisfactory – meeting expectations 69 16.0%
Poor- below expectations 17 4.0%
Total 430 100.0%

7) During the new collection did you experience any illegal dumping on your property, or scavenging of you waste from your property

Count Column N %
Illegal dumping Yes 24 5.6%
No 406 94.4%
Total 430 100.0%

8) Now you have used the new service please compare it to the previous street collection of inorganic waste. Is the new service

Count Column N %
Comparison with old service Far better than the old service 258 60.0%
Compares about the same to the old service 80 18.6%
Much prefer the old service 92 21.4%
Total 430 100.0%

ENDS

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