Coronavirus Hastened WiseSpot's Adoption of UC.NOW Online Interview Tool To Cope With Their 2020 Recruitment Peak Season
HONG KONG, Feb 5, 2020 - (ACN Newswire) - Doing their part to prevent the spread of the coronavirus in Hong Kong,
WiseSpot Company Limited today announced that they have begun using UC Now Communication Limited's UC.NOW real-time
communication & collaboration software as their online interview platform since after the CNY public holidays. This move aims to reduce
unnecessary face-to-face interactions to reduce the risk of inter-person infection. Even where the need may arise for
some of their staff to work from home, the company's daily operations can still be maintained as much as possible
through the adoption of technologies, including in this instance new staff recruitment.
Ms Andrea Poon, WiseSpot's Head of Human Resource said, "As an IT company, we have been planning to gradually switch our
interview processes online from April 2020, beginning with our annual recruitment for our Engineering Trainee Program.
After reviewing several software options, we eventually decided on UC.NOW for its UC.NOW Meeting Scheduler function, a
market proven, comprehensive interview scheduler tool that covers the end-to-end workflow from batch interview schedule
uploads, automatic invitation email dispatch, automated candidate appointment confirmation or request for change,
perpetual master schedule update, to send-out of pre-session reminder email that contains a click-to-start-interview URL
link. This tool, not readily available in the other solutions we evaluated but very practical for HR use, can enable us
enhance our productivity when handling the administrative chore to recruit for, say, our Trainee Program where we need
schedule a sizable number of interviews in order to fill multiple vacancies."
"This situation with the coronavirus sprung suddenly and escalated even more rapidly, which forced us to significantly
move up our online interview implementation plan. Because UC.NOW's Meeting Scheduler tool is already market ready, it
took our team only one day's preparation to get started. Supported by popular browsers including Chrome, Safari, QQ,
360, and Mozilla Firefox running on computers and mobile devices, neither party needed to pre-install anything. Our
online interviews are conducted using video chat by default so that interviewers can observe candidates' mannerisms and
on-the-spot response. So, interviews taking place online is virtually the same as traditional face-to-face sessions, but
in the current context minus the need for face masks. At any time during the video chat, the interviewer can use
concurrent text chat to assess the candidate's written skills, from composition, translation and even software coding "
Ms Poon pointed out.
"Every online interview will be automatically recorded and the file is downloadable afterwards for review as needed. The
interviewer no longer need to scribble away madly during the session, but can direct his undivided attention to
listening to, observing and interacting with the candidate. While difficult to arrange for traditional face-to-face
interviews, this proved to be quite useful actually, particularly for positions that require several rounds of
interviews each with a different interviewer from a different department. It facilitated more concise and productive
interviews by reducing inadvertent repeat questions from round to round. When the time comes to evaluate different
candidates for final selection, having video records to refer back to as needed instead of simply relying on memory or
notes jotted down, is fairer to candidates." Ms Poon said. "Of course, we must clearly inform the candidate at the start
of the interview that the session will be recorded, how we will be using the recording and how we will handle the
recording after recruitment closes. The candidate has to give us his or her consent before we proceed."
"Although we have just begun using UC.NOW for a short while, we are nonetheless quite satisfied with the preliminary
results of this 'HR Digital Transformation' experience. As a leading software & application developer in Hong Kong, we need to continuously train our staff in Hong Kong, Taipei and Shenzhen to ensure
they stay updated with the latest technology development worldwide. HR's next milestone will be to explore further
applications of UC.NOW on our other human resource development needs, such as e-training."
About WiseSpot Company Limited
Headquartered in Hong Kong, WiseSpot Company Limited was established in 2001 and has been a full service office in
Taipei and a product development centre in Shenzhen. Through the years, we are committed to "Creating The Best Shaping
Future Communications" through steady, continuous enhancements to our abilities for product innovation and project
implementation, and to provide the best ICT and business solutions for telecommunication service providers and
We take pride in our team of experienced, technology-savvy professionals who are well versed in fixed, mobile & IP technologies. Our services span Greater China, Singapore, Australia, UK and USA, and are capable of supporting
clients at every stage of the operations, from needs consultation, product design, application development, project
implementation to 7X 24 telco-grade on-site support for live systems.
Additional information can be found online at: http://www.wisespotgroup.com/
About UC NOW Communication Limited
UC NOW Communication Limited was established in 2018, with its headquarters located in Hong Kong. We develop software
and solutions aimed for local enterprises, particularly SMEs, that strive to accelerate their journey onto "Digital
Transformation". Our cloud-based real-time communication & collaboration software UC.NOW provides a one-stop management platform to support enterprise unified communication and
collaboration abilities. Not only do we emphasize continued product innovation, we also focus on the complementary
workflows and tools needed for our customers to efficiently use our solutions. Since our incorporation, we have also
successfully tailored UC.NOW into customized solutions best suited to the needs of universities, exhibition organizers,
exhibitors and manufacturers. We firmly believe that the key to being successful in today's global digital marketplace
lies in how well businesses and its customers are connected anytime and anywhere in a world without borders.