Tuesday, March 25, 12:30 AM MYT +0800 Malaysia Airlines MH370 Flight Incident - Media Statement 24
It is with deep sadness that Malaysia Airlines earlier this evening had to confirm to the families of those on board
Flight MH370 that it must now be assumed the flight had been lost. As the Prime Minister said, respect for the families
is essential at this difficult time. And it is in that spirit that we informed the majority of the families in advance
of the Prime Minister’s statement in person and by telephone. SMSs were used only as an additional means of
communicating with the families. Those families have been at the heart of every action the company has taken since the
flight disappeared on 8th March and they will continue to be so. When Malaysia Airlines receives approval from the
investigating authorities, arrangements will be made to bring the families to the recovery area and until that time, we
will continue to support the ongoing investigation.
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Monday, March 24, 10:15 PM MYT +0800 Malaysia Airlines MH370 Flight Incident - Media Statement 23
Note: The communication below was shared with the family members of passengers and crew of MH370
Malaysia Airlines deeply regrets that we have to assume that MH370 ended in the southern Indian Ocean. As you will hear
in the next hour from Malaysia’s Prime Minister, new analysis of satellite data suggests the plane went down in the
Southern Indian Ocean.
On behalf of all of us at Malaysia Airlines and all Malaysians, our prayers go out to all the loved ones of the 226
passengers and of our 13 friends and colleagues at this enormously painful time.
We know there are no words that we or anyone else can say which can ease your pain. We will continue to provide
assistance and support to you, as we have done since MH370 first disappeared in the early hours of 8 March, while flying
from Kuala Lumpur to Beijing.
The ongoing multinational search operation will continue, as we seek answers to the questions which remain. Alongside
the search for MH370, there is an intensive investigation, which we hope will also provide answers.
We would like to assure you that Malaysia Airlines will continue to give you our full support throughout the difficult
weeks and months ahead.
Once again, we humbly offer our sincere thoughts, prayers and condolences to everyone affected by this tragedy.
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