News Release 29 September 2008
Multichannel Retailer Dover Saddlery Chooses SLI Systems for Blue Ribbon Site Search Experience
Leading Riding Apparel and Tack E-Commerce Site Improves Relevance of Results through Intuitive Learning Search™ Service
SLI Systems (www.sli-systems.com), a provider of on-demand, intelligent search (www.sli-systems.com) services for
Internet and e-commerce sites, today announced that Dover Saddlery (Nasdaq: DOVR) has selected its hosted site search
offering to deliver better results to site visitors’ queries.
Founded in 1975 by two U.S. Olympic equestrian team riders, Dover Saddlery sells fine English riding apparel, tack and
horse care supplies through retail stores, a mail-order catalog and its e-commerce site which was launched in 2000.
Offering thousands of products for the avid equestrian, Dover Saddlery sought to improve their onsite search to increase
the relevance and overall quality of search results. In particular, many “long-tail”
(http://blog.sli-systems.com/2006/03/does-site-search-have-a-tail.html/) terms – search terms used less frequently but
that have higher conversions – were difficult to monitor and ensure search results, according to Anne Coyne, E-Commerce
director.
After an exhaustive search for a better solution, Dover Saddlery chose to trial SLI’s Learning Search hosted site search
(http://www.sli-systems.com/site-search.php) offering, based in part on the recommendation of its e-commerce platform
and hosting provider DMinSite, an SLI partner.
Dover Saddlery’s Anne Coyne says, “From the start, we appreciated that SLI had a relationship with DMinSite, which made
the integration of the site search into our e-commerce platform a seamless process. Based on the performance of the
learning search, the extremely flexible design and proven improvement in search results, I was confident SLI was the
solution for us. Signing on with SLI has improved our customers’ experience tremendously, which has significant impact
on our business.
“Additionally, SLI offered a flexible trial period that allowed us to test the solution on our site. This trial period
helped to confirm the significant improvement in search functionality as well as overall customer experience,” said
Coyne.
Finding Value in the Long Tail
Key to Dover Saddlery’s experience with SLI has been the ability to serve up much more relevant results for all
searches, especially for the higher converting long-tail terms.
“Many people come to our site and search for very specific items, such as ‘black fullseat riding breeches. With the
improved search from SLI, we are better able to service these customers, who are looking for a product with a specific
blend of characteristics. With these less commonly used, but higher value keywords and phrases, it is very important to
have these trigger search results that best reflect our product offering and give customers a wide selection of relevant
products.
“Because Learning Search actually learns from the people who use it and the terms they use, anyone now searching with a
long-tail term will instantly see a wide selection of products matching their description, with the most often
clicked-on items listed at the top,” she said. “This approach to site search has made it much easier for our customers
to find exactly what they’re looking for and improves the likelihood that they’ll make a purchase on our site, ”said
Coyne.
Auto Complete Completes Searches Faster
Coyne and her team recently added SLI’s new Auto Complete feature to the site search, giving visitors a helping hand in
completing search terms faster and with less typing. SLI’s Auto Complete relies on the intelligence of Learning Search,
using previous visitors’ search activities to automatically create keyword suggestions. For example, someone who types
“b-r-i” may see “bridle,” “bridle bag,” “bridle rack” and other suggested terms that they can click on, rather than
finish typing the whole keyword.
The Auto Complete feature is just another way Dover Saddlery can provide a medal-worthy search experience to customers.
“The ways that SLI is constantly adding new features and improvements to its solution shows us that they really listen
to their customers and take their feedback seriously,” said Coyne. “SLI has been one of the most responsive companies
we’ve worked with.”
ENDS
About Learning Search
Learning Search is a hosted site search solution that continually tracks visitors’ aggregate search terms and the
corresponding items clicked on, and uses that data to deliver results based on popularity. For example, if someone
searches for “saddle pad” (http://equestrian.doversaddlery.com/search?w=saddle+pads) Learning Search automatically ranks
the items so that those with historically higher click-rates are listed at the top. Learning Search also accounts for
spelling errors, whereas other site search products require exact match search terms to deliver results.
Learning Search also allows users greater flexibility in creating special landing pages and aligning search results with
sales and product promotions. Through an enhanced merchandising console, SLI customers can easily change the order of
search results, create banner ads, and customize landing pages to merchandise products and content, and leverage search
activity for more targeted online marketing.
More than 300 sites use SLI Systems’ hosted search offerings, including ULTA, Smith & Hawken, FTD, TravelChannel.com and Vermont Teddy Bear, among others.
About Dover Saddlery, Inc.
Dover Saddlery, Inc. (DOVR) is a leading multichannel retailer of equestrian products in the United States. Founded in
1975 in Wellesley, Massachusetts, by United States Equestrian team members, Dover Saddlery has grown to become The
Source® for equestrian products. Dover offers a broad and distinctive selection of competitively priced, brand-name
products for horse and rider through catalogs, the Internet and company-owned retail stores. Dover Saddlery, Inc. serves
the English rider and through Smith Brothers, the Western rider. The Source®, Dover Saddlery® and Smith Brothers® are
registered marks of Dover Saddlery: For more information, please call 1-978-952-8062 or visit www DoverSaddlery.com.
About SLI Systems
SLI Systems is the developer of learning-based search and navigation technology for corporate Internet sites, e-commerce
destinations and consumer Internet portals that Searches, Learns and Improves the user experience. SLI Systems’ hosted
site search and automated SEO (http://www.sli-systems.com/site_champion.php) solutions empower businesses to enhance
customer satisfaction while increasing sales, reducing costs and yielding valuable customer information. Unlike
traditional search software, SLI Systems’ patented technology continuously “learns” from the behavior of visitors over
time to deliver more relevant results. SLI Systems is a privately held company, with offices in Silicon Valley, London,
and Christchurch, New Zealand. For more information, visit www.sli-systems.com, or see the company’s blog at
http://blog.sli-systems.com/.