Sockeye and HP to Implement Collaboration Framework and Service Parts Collaboration Application for Chinese Customer
Sockeye Solutions Corporation, the leading developer of Adaptive Supply Chain Collaboration Applications, and HP
China's (NYSE: HPQ) Customer Service Organization have announced an agreement to configure and deploy Sockeye Solutions'
Service Parts Collaboration Template to a customer in China in the networking and communications space.
"HP has a long history of providing the best technologies to its customers worldwide," said Halin Cheng, Solution
Principal, China Hewlett-Packard Co., Ltd. "Through the alliance with Sockeye Solutions, HP will be implementing proven
collaborative supply chain technology to a key customer in China. HP and Sockeye Solutions will help this organization
serve its customers and maintain its competitive position through the deployment of an adaptive service parts supply
chain."
"It is critical to enhance value at every step of the supply chain and be able to react in real time to changes within
the entire supply network, including reverse logistics and service parts management," said Brian Nickerson, President
and CEO, Sockeye Solutions. "Sockeye Solutions is pleased to add to our customer base and to continue the close working
partnership with HP on such an important initiative. This project is a natural extension of the success derived from
other HP/Sockeye Solutions initiatives such as HP's KeyChain."
Sockeye Solutions' unique architecture allows business users to easily configure templates such as the Service Parts
Collaboration Application to the execution requirements of their organization. The application handles the complete
lifecycle associated with managing service parts orders, real time inventory management and availability, the reverse
flow of product, planning as well as capturing and modifying the related business processes.
Sockeye's Service Parts Collaboration 3.0 offers a comprehensive environment for optimizing the parts requirements of
customers or field service engineers. Customer service personnel or field engineers can enter orders through a secure
web interface that offers anywhere, anytime data entry or dynamically via existing systems and call centers. Fulfillment
(ATP) of parts availability is immediately provided based on preferred sourcing rules. The workflow then continues
through allocation to shipment and the returned defective goods (RMA). Service parts collaboration maintains optimal
inventory levels at all supply chain locations according to user-definable business rules and inventory targets. It
manages service part forecasts through user- defined algorithms and combines these with actual service order demands to
plan for part replenishments, fulfillment and transfers. ervice levels are maximized at a manageable cost. Throughout
the solution, alerts are used to notify users of pending activities, and software agents provide advanced business
logic, connectivity and workflow automation. The organization can be confident with the real time allocation and
commitment to their customers. Templates for Supply Chain Success Sockeye Application Templates represent supply chain
best practices configured with unique customer-driven business processes. The result is an application that is deployed
over the Internet external to the traditional enterprise model and can adapt as requirements evolve. The template is
configured by business users and is deployed quickly using Sockeye's Collaborative Application Framework (CAF) in order
to capture the competitive advantage of the customer's supply chain. Customers then configure the temp ness
relationships. This configuration can be easily perform! ed by business users -- as opposed to expensive customization
-- and can adapt as a company's supply chain and business partners evolve. The result is a unique application, deployed
quickly that captures the competitive advantage of the customer's supply chain.
Sockeye Solutions has several best practice Application Templates available ranging from Inventory Collaboration,
Procurement Collaboration, Network Commitment (ATP) to Network Visibility and Event Management, CPFR and Service Parts
Collaboration. All templates can reside on a single instance of Sockeye's Collaborative Application Framework (CAF) for
ease of deployment. About HP HP is a leading global provider of products, technologies, solutions and services to
consumers and businesses. The company's offerings span IT infrastructure, personal computing and access devices, global
services and imaging and printing. HP completed its merger transaction involving Compaq Computer Corporation on May 3,
2002. More information about HP is available at http://www.hp.com. About Sockeye Solutions Sockeye Solutions Corp.
develops best-of-breed adaptive softw l enterprise applications, to drive down latency and optimize value in the supply
chain. Sockeye's Application Templates are built and deployed using Sockeye's Collaborative Application Framework (CAF),
which provides Web- native components and run-time application services. The framework is standards-based, leverages
existing IT infrastructure and requires no software or hardware investment from the customer's trading partners. Sockeye
Application Templates deliver the functionality required to execute best practice business processes and can be easily
configured to meet the unique and evolving requirements of the customer's specific supply chain(s) and business
relationships.