MEDIA RELEASE
Macromedia support site named among industry's "Ten Best"
The Association of Support Professionals ranks sites based on usability, design and navigation
AUCKLAND New Zealand - 19 June 2003 - Macromedia (Nasdaq: MACR) announced it has been named as one of the "Ten Best Web
Support Sites of 2003" by the Association of Support Professionals (ASP), an international organisation dedicated to the
advancement of the technical support profession.
The ASP panel of judges reviews support sites based on 25 different criteria including performance, page load times,
look and feel, navigation, integration of support resources, and knowledge base queries. Macromedia was cited as one of
the best support providers alongside companies including BEA Systems, Inc., Dell Computer Corporation, and
Hewlett-Packard Company.
"Macromedia is committed to delivering the highest quality support possible, and it is great to have an industry group
like the ASP tell us we are achieving that goal," said Craig Goodman, managing editor of support, Macromedia.
"Macromedia actively works with our customers to make sure we are delivering a site that gives them the support and
developer resources they need, so we share this award with our community."
"Macromedia has always been ahead of the pack in its attention to web support usability issues," said Jeffrey Tarter,
executive director, ASP. "This year the company took on the tough challenge of delivering an integrated web experience
across an even wider range of products and markets, and the result is a support site that sets a new standard for
excellence."
The Macromedia support site receives more than eight million visits per month and is divided into individual Support
Centers for each product. Macromedia customers can quickly find information through TechNotes, tutorials, and other
instructional materials that help users get the most out of their software. Macromedia developers who need to stay on
top of the latest technical trends and techniques can also find in-depth tutorials and samples in Macromedia DevNet.
Customers can also extend the functionality of Macromedia products by downloading product extensions and components from
Macromedia Exchange.
The ASP publishes a special report that discusses "best practices" lessons and insights on Macromedia and the other
winning sites. For more information on the report, visit http://www.asponline.com/.
ABOUT MACROMEDIA
Experience matters. Macromedia is motivated by the belief that great experiences build great businesses. Our software
empowers millions of business users, developers, and designers to create and deliver effective, compelling, and
memorable experiences - on the Internet, on fixed media, on wireless, and on digital devices. www.macromedia.com/ap
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