Peoplesoft CRM Initiative For Communications Industry
Web-based Integrated Billing Solution Can Provide Rapid ROI
Auckland -- June 7, 2001 – PeopleSoft Inc. (Nasdaq: PSFT) and KPMG Consulting Inc. (Nasdaq: KCIN), one of the world's
largest consulting companies, today announced a billing-integration solution for the communications industry --
PeopleSoft Customer Relationship Management (CRM) for Communications. The solution is currently shipping, with KPMG
Consulting providing implementation services and support.
PeopleSoft CRM for Communications gives communications service providers an expansive view into their most vital IT
network -- the Operations Support Systems/Business Support Systems (OSS/BSS). PeopleSoft and KPMG Consulting are
integrating PeopleSoft CRM with the disparate OSS/BSS, allowing managers to easily view enterprise-wide information from
a variety of perspectives.
PeopleSoft and KPMG Consulting will provide dedicated resources to drive the solution to wireline, wireless and
broadband segments. Through functionality developed specifically for the communications industry, the solution provides:
Quick connectivity to a wide variety of information from OSS/BSS applications, including services provisions,
activation and inventory management
Improved processing flow and accuracy of orders
Accelerated return on investment through shortened product introductions
Greater customer satisfaction through better customer support
Simplified user interface resulting in reduced training costs and higher employee retention for customer support
representatives
“Business across Asia Pacific will have the right technology and expertise to satisfy their customers and increase
profitability. With PeopleSoft and KMPG, communications firms will be in an excellent position to lead the market,” said
Andrew Barkla, Regional Vice President, PeopleSoft Asia Pacific.
"Customers today are seeking companies that can deliver solutions consistently and reliably," said Michael Donahue,
Chief Operating Officer, KPMG Consulting. "This joint initiative enables a rapid implementation utilising PeopleSoft CRM
for Communications with KPMG Consulting's architecture and business processes integration."
Commenting on the unveiling of PeopleSoft 8 CRM, John Humphreys, Chairman, KPMG Consulting Australia said, "It is
evident that today's market place is based on the web and PeopleSoft's particular architecture provides organisations
with the tools that they need to open the gateway to the future. I believe that PeopleSoft's next generation CRM
solution will be attractive to a number of organisations as it will provide a medium in which to leverage the latest
internet technologies in order to place greater focus on their customers. Within the Asia Pacific region, KPMG
Consulting is an enthusiastic partner of PeopleSoft as is evidenced locally through KPMG Consulting's and PeopleSoft's
leadership and alliance in the Financial Services and Telecommunications industries."
About PeopleSoft
PeopleSoft is a world leader in providing eBusiness applications that enable people - customers, employees, and
suppliers - to power the internet. PeopleSoft's pure internet Customer Relationship Management, Supply Chain Management,
and Enterprise Management solutions provide the industry's most open and flexible e-commerce platform. PeopleSoft
employs more than 8,000 people worldwide, including 2,400 eBusiness consultants. More than 4,700 organisations in 107
countries run on PeopleSoft eBusiness applications. Visit us at www.peoplesoft.com.
PeopleSoft began operations in Asia Pacific in 1993 and now has offices in Sydney, Melbourne, Canberra, Perth, Brisbane,
Adelaide, Auckland, Wellington, Singapore, Hong Kong and Malaysia. Its customers include AAP, AMP, AXA, Australian
National University, Australian Stock Exchange, Bangkok General Hospital, Coles Myer, Department of Defence, Eastern
Energy, Ford, Foxtel, Government of Singapore Investments Corporation, HSBC Holdings, John Fairfax Holdings, Mass
Transit Railway Corporation (MTRC) Hong Kong, NZ Police, NZ Post, UNITEC, Reserve Bank of Australia, Reding Paper
Products, University of NSW, WA Department of Education, Hewlett-Packard, Citibank, AMD, DBS Bank, PSA Corporation,
Singapore Ministry of Finance, Morrison Express, Singtel, Starhub, Tenaga Nasional, Telekom Malaysia and Swire
Properties.
PeopleSoft and the PeopleSoft logo are registered trademarks. All other company and product names may be trademarks of
their respective owners. Copyright © 2001 PeopleSoft, Inc. All rights reserved.
About KPMG Consulting
As of February 8, 2001, KPMG Consulting, Inc. is an independent consulting company, no longer affiliated with KPMG LLP,
the tax and audit firm. KPMG Consulting should be referenced as such in the first and all subsequent references.
KPMG Consulting, Inc. (NASDAQ: KCIN), based in McLean, Virginia, is one of the world's largest consulting companies with
more than $2 billion in annual revenues. Our more than 10,000 employees provide business and technology strategy,
systems design and architecture, applications implementation, and network and systems integration, designed to enable
clients to leverage technology for stronger return on investment and enhanced service to their own customers, vendors
and employees. We serve more than 2,500 clients, including global companies, Fortune 1000 companies, small and
medium-sized businesses, government agencies and other organisations, through six industry-focused lines of business,
including: financial services, consumer and industrial markets, high tech, communications and content, public services
and health care.
For more information about KPMG Consulting, visit our Web site at www.kpmgconsulting.com. For news media, visit
http://kpmgconsulting.com/direct.asp?area=contactus.