Press Release
ACCLAIM Support Groups
Auditor General's Report verifies claimant's concerns.
ACC's claims management was not given a clean bill of health by the Auditor General's report released yesterday as
purported by ACC in their press release. In fact the report validated what claimants, their advocates and lawyers have
been saying for several years.
The report echoes claimant's long held concerns regarding Individual Rehabilitation Plans. These are often seen as a
token effort to comply with the legislative requirements. The report says:
"Other case managers prepare an IRP, and then send a letter that outlines the content of the plan and asks the claimant
to sign a final decision letter"
"We also found instances where the content appeared to have been copied, with little to differentiate them in detail
from other plans."
"It was also sometimes offered on a 'take it or leave it' basis, along with the reference to statutory consequences of
non-compliance with ACC directions."
The report recommends that - "ACC ensure that all case managers tailor the content of each individual rehabilitation
plan to the claimant's rehabilitation needs." It also recommended that- "ACC case managers make sure that the claimant
fully understands their goals, rights, and responsibilities before the claimant is asked to sign the Individual
Rehabilitation Plan."
The Auditor General's report also says that the lessons from Catalyst need to be heeded and "have relevance to ACC's
future dealings with long term claimants." Catalyst had business goals "to return 2000 long term claimants to
independence during the 2002-2003 financial year." The expectation of vocational independence being achieved with a time
frame of 12-15 months and the "pressure on case managers to have a set number of claimants leave the scheme may have
affected the level of service they could provide to each claimant." Advocacy groups say this relates directly to the
'exit of the tail' initially brought to the public's attention by the media in 2002.
"We find it very coincidental that this report was due out in Oct 2003 and Catalyst was disbanded in Sept 2003." said
ACCLAIM spokesperson Murray Jorgensen.
Many claimants speak of their frustration when after winning a review decision or District Court appeal ACC seems to
drag the chain before reinstating entitlements. The Auditor General shared the "Ombudsmen's concern about any delay,
because this can have severe consequences for the claimant, and cause significant disruption to their life." Therefore a
further recommendation was that "ACC prioritise action to implement a reviewer's decision as quickly as possible in
cases where ACC decisions are overturned and it elects not to appeal."
ACCLAIM support groups are welcoming ACC's CEO Garry Wilson's assurance that "Most of the Auditor-General's suggestions
for improvement are being addressed. The report will be circulated to all ACC branch staff so they can take on board its
recommendations." Support groups and advocates only hope this is not just lip service and ACC will actually address the
issues outlined.
"ACC is not applying the principles of natural justice and complying with the NZ Bill of Rights Act when making
decisions which is a fundamental issue of fairness that the Auditor General has missed in the report. Support groups
remain of the view that a public select-committee inquiry is needed so that all people have an opportunity of making
submissions and for the select-committee to examine the Auditor General's report in that context." Mr Jorgensen stated.
ENDS