HON MARIE HASLER
ASSOCIATE MINISTER FOR ACC
VISIT TO THE ACC BUSINESS SERVICE CENTRE
SEABRIDGE HOUSE, 110 FEATHERSTON STREET, WELLINGTON
4.00PM TUESDAY, 27 JULY 1999
The ACC Business Service Centre was established by ACC to ensure direct communication with people wanting more
information about the legislative changes that came into effect on 1 July this year.
Since the state of the art call centre was established on 17 May staff have received nearly 220,000 calls - at one time
calls peaked at a massive 3,000 a day.
The business centre has a very high rate of call retention and staff are required to have in-depth knowledge so they can
give quick and understandable answers to at times complicated questions.
The Minister will take the opportunity to see how the call centre operates, meet some of the 49 staff and share a pizza
with them during their tea break.
Media are welcome to attend.