Carmel Sepuloni
Minister for Social Development
15 February 2018 MEDIA STATEMENT
Minister for Social Development Carmel Sepuloni has today met with some of Work and Income’s top case managers who’ve
achieved outstanding results supporting their clients into work.
20 high performing case managers from across the country were brought together for a series of workshops after being
identified for their success supporting people from all backgrounds through difficult situations and into sustainable
employment.
“It’s exciting to hear the methods and practices they’ve used working with people on the front line in need of
assistance so that we might use this information to help shape future services and best practice across the board,”
Minister Sepuloni said.
“I was interested to know the common attributes these case managers share as a group. It is their heart and genuine care
for people mixed with a significant knowledge of what’s available to help a person from both MSD and the local community
that is key to their success in helping to change people’s lives.
“They also expressed the importance of supporting people into training and educational opportunities as a pathway into
meaningful employment – an area of key focus for this government.
“Given my vision for a culture at Work and Income that is more inclusive, respects all people’s right to dignity,
ensures everyone has access to their full entitlements and focuses on people’s potential I am heartened these case
managers demonstrate this approach in their interactions with New Zealanders requiring assistance.
“It helps form part of the culture change we want to support at all levels of MSD, and across Work and Income offices
around the country. It’s important to focus on those doing an exceptional job to showcase how this can be done.
“Improving the culture at Work and Income is about both ensuring the best possible outcomes for clients and making sure
staff feel supported in their roles.