20 July 2004
Practical guide to attacking problems released
A practical guide to help government services and community groups attack and solve intractable community problems
through a team approach is now available, State Services Minister Trevor Mallard said today.
"The Circuit Breaker workbook has been developed by the State Services Commission and is a web-based practical guide to
problem solving. It was developed following the recent trial of circuit breaker teams on service delivery problems in
Auckland, Hamilton and Rotorua.
“The idea is to take tough problems out of Wellington and hand them over to teams made up of frontline staff from
different agencies. These teams then use their combined knowledge to propose new ways of working in order to address
difficult problems,” Trevor Mallard said.
The workbook is designed to enable people in the public service and others with web access, such as community groups, to
find out about and apply the circuit breaker approach. It covers the theory and principles of circuit breaking, the
practical “how to” aspects, a step-by-step guide, and a toolkit of useful items.
“Our government is intent on strengthening the public service. This project is part of an all-of-government initiative
that encourages agencies to work together better to improve the delivery of services to New Zealanders. It will
complement the Mosaics workbook, produced by SSC in 2003, which is a good practice guide to better regional coordination
among state sector and other agencies.
"The circuit breaker approach has also attracted international interest with New Zealand officials recently being asked
to share their knowledge and practical experiences with Australian organisations interested in adopting the circuit
breaker approach,” Trevor Mallard said.
The workbook can be found at: http://www.ssc.govt.nz/circuit-breaker-workbook The Mosaics report was published by the
Ministry of Social Development and is available at www.msd.govt.nz//publications The results of the circuit breaker
pilots and related work are in the attached briefing paper, also available at www.ssc.govt.nz
ENDS